Senior Global Renewals Operations Analyst
Job ID 26-515
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
- Manage and optimize end‑to‑end renewals workflows, ensuring timely creation, validation, and hygiene of renewal opportunities.
- Maintain accurate pipeline hygiene and oversee renewals queues, resolving data issues and supporting timely progression through sales stages.
- Partner with Sales, Channel, and Customer Success to ensure accurate renewal data.
- Support automation efforts and operational improvements across renewals processes, leveraging CRM and PRM tools and cross‑functional systems (e.g., Salesforce, CPQ) identifying opportunities for improvement where appropriate.
- Build and deliver reporting on renewal metrics including forecasted retention, churn risk, pipeline health, flat renewals, and upsell motions.
- Analyze customer renewal patterns and sales performance, providing insights to improve forecasting accuracy and renewal conversion rates.
- Work with Channel Operations to ensure renewal alignment across partner motions, distribution formats, and compliance requirements.
- Provide renewal playbook guidance and operational support to the field
- Support the monthly close process and exception handling
- Support the planning, territory design, and quota setting process
- Support the preparation of periodic reviews like QBRs, monthly reviews, performance management meetings, pipeline and forecasting
- Support sales enablement initiatives, working with sales leadership and sales enablement to ensure needs of sales teams and partners are fulfilled
- Collaborate cross-functionally with Finance, Commissions, Legal to support the rhythm of the business
- Occasional travel may be required
What you will bring to the role
- Bachelor’s degree or equivalent and a minimum of 5+ years’ experience in a Sales Operations, Renewals Operations, Revenue Operations, or related analytical experience.
- Operational experience in an industry which is confronted with multidimensional customer, channel, or market models; previous experience in a SaaS environment preferred.
- Strong understanding of renewals lifecycle management and recurring revenue business models.
- Understanding of sales processes and methodologies, with strong organizational skills with ability to manage multiple projects.
- Ability to work cross-functionally in a fast-paced environment.
- A demonstrated passion for information and business intelligence.
- Excellent analytical skills with strong attention to detail.
- Ability to manage competing priorities in a fast‑moving environment with cross‑functional stakeholders.
- Proficiency with Salesfoce.com preferred.
- Advanced MS Excel skills; previous Power Bi and Clari experience is an advantage
- A passion for operational excellence, continuous improvement, and building scalable processes.
- Excellent written, presentation and verbal communication skills and the ability to influence without authority.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
#LI-hybrid