Senior Service Delivery Professional
Description
Senior Service Delivery Professional
We are looking for an experienced professional who can effectively manage service delivery operations, drive client satisfaction, and lead a team to ensure that service standards are consistently met.
You will have -
- 5 to 7 years’ experience in handling access deliveries.
- Experience in liaising and managing relationships with Global access vendors.
- Effective communication and customer facing skills
- Knowledge of the Enterprise Telecom network solutions, order management and risk management.
Good for you to have –
- PMP/ Prince2 certification
- CCNA certification
You will definitely possess these technical skills –
- Telco product knowledge (DIA/BIA/PTP/IPLC/NPLC)
- Telco access technology knowledge (Fiber/Copper/Radio)
Bird’s eye view of your role –
The candidate should be preferably from telco background having experience in Order management/ project management of circuit delivery for the end user.
What will you bring –
- Strong knowledge on circuit delivery
- Good order management experience
- Strong customer handling skills
- Very good communication
- Should have worked with multiple ISP across the globe.
What are your performance objectives –
- Maintain close interface with customer and project stakeholders for smooth and timely execution of projects.
- Manage the end to end delivery of Global access circuits by ensuring the Link deliveries are within the project scope and committed deliverable's as per the contract/ customer commitment.
- Manage and drive delivery related activities, communication, risk management and mitigation during the delivery life cycle.
- Develop, drive and monitor delivery timelines/ SLA’s by coordinating and managing relationships with our global vendors.
- Regular monitoring and reporting of the progress of the delivery to all the internal and external stakeholders.
How will your lofty goals be translated into specific actions / short term goals –
- The person will undergo on job training in first 30 days of joining.
- The person is expected to deliver circuits as per customer expectation.
- Zero misses on order validation
- FOC misses should be less than 10%
- Achieve 95% liquidation.
- Identify risk/issues & mitigate. Near zero red cases.
- Drive operational efficiency.
- Process improvements
- Achieve 95% CSAT.
What’s in it for you? (EVP – Employee Value Proposition) –
The role will not only limit with delivering the last mile deliveries instead will involve delivering Aryaka’s core SDWAN services for the customer. The person will get exposure to SDWAN technology & manage entire customer project.
Who are we –
Aryaka is the leader and first to deliver Unified SASE as a Service, the only SASE solution designed and built to deliver performance, agility, simplicity and security without tradeoffs. Aryaka meets customers where they are on their unique SASE journeys, enabling them to seamlessly modernize, optimize and transform their networking and security environments. Aryaka’s flexible delivery options empower enterprises to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for cloud-based software-defined networking and security services. For more on Aryaka, please visit www.aryaka.com.
Why Aryaka –
We have won “Great Places to Work” World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected “Thought Leaders” who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our “Women In Technology” Program and “AryakaCares” Program as well as others. Our Benefits are World-Class, and a flexible work structure to allow you to maximize on your work/life balance. As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging.
Third-Party Agency Notice: Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift, and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement.