Description

You will have – 

• Two years of direct hands-on experience in Datacenter Operations (racking and stacking equipment and replacing break-fix items), 
• A minimum of one year of experience logging into network devices and servers using the command-line interface (CLI) to perform basic configuration, validation, monitoring, and troubleshooting activities. 
• Knowledge about the Datacenter cabinets, PDUs, power and cooling concepts. 
• Knowledge of network fundamentals, including IP addressing, VLANs, routing, switching, and network connectivity. 
• Experience in remotely troubleshooting network devices, server connectivity, interfaces, and infrastructure issues. 
• Knowledge of network monitoring tools and remote management platforms like Grafana and Prometheus.  

Good for you to have –

• Prior experience building and maintaining a network and a set of servers 
• Experience working with Juniper and/or Cisco network devices. 
• Experience coordinating with remote Smart Hands teams and Datacenter providers for network-related activities 
• JNCI/A/S/P/IE, CompTIA, CC/NT/NA/NP/IE 

 You will definitely possess these technical skills –

• Basic level Linux OS system administration experience 
• Basic level JunOS or Cisco IOS hands on experience 
• Basic understanding of Layer 2 and Layer 3 networking concepts. 
• Ability to review network device logs, alarms, interface status, and hardware health remotely. 
• Excellent troubleshooting and diagnosis of network equipment, servers, and connectivity issues. 

Bird’s eye view of your role –

• Remotely access and perform operational activities on network devices and servers across global POPs. 
• On regular basis, interact with Aryaka datacenter providers to complete tasks. 
• Proactively identify, diagnose, analyze, and troubleshoot the issues in global POPs. 
• Implement audit functions for spare parts, equipment, and datacenter resources 
• Research alternative solutions or workarounds with knowledge of the impact. 
• Appropriately escalate issues to the next level or other team members. 
• Implement regular upgrades to the DCOps JIRA ticket queue. 
• Document issues and solutions in the DCOps Data Repository. 
• Share information on projects to all stakeholders. 
• Take direction from other members of the DCOps, Sysops, Netops and PMops teams. 
• Readiness to work outside of regular office hours when required, including being on call in a 24×7 environment. 

 What will you bring – 

• Impeccable work ethic. 
• Team Player with positive mental attitude and provide positive contributions to multiple teams. 
• Excellent written and verbal English communication skills. 
• Excellent analytical and problem solving skills. 
• Hardworking, focused, and result orientation personality required. 

 What are your performance objectives –

• Provide successful task completions. 
• Clear and clean documentation of assigned POPs 
• Timely communication to the DCOps team, internal teams, and management 

 How will your lofty goals be translated into specific actions / short term goals –

First 30 days:

• Understand the internal processes 
• Accelerate learning and orientation 
• Perform regular tasks for other members of DCOps team 

 90 days+

• Take ownership of a set of global POPs 
• Participate in DCOps projects 
• Perform the regular duties of an Infrastructure Engineer.