Engineer, IT Systems Engineering
Description
Engineer, IT Systems Engineering
Manage and administer the company’s Slack environment, including external collaboration, PHI controls, and Workspace integrations Design and implement custom automations, bots, and workflows in Slack to optimize processes and also provide approval on custom applications and bots. Identify and proactively develop solutions for problem areas in IT Processes, focusing on automation in Google Workspace, Slack, and other SaaS platforms Provide triage support for Slack and Google, ensuring swift resolution of issues, minimizing downtime, and collaborating with stakeholders to improve support
- Implements, manages, and optimizes Slack environment auditing and reviewing all aspects of administration (users, channels, apps).
- Skilled in creating custom bots/apps/integrations with Slack to connect to external systems (Salesforce) including utilizing ChatGPT.
- Implement Slack-first legal intake process for personal injury legal firm, integrating to Salesforce and automating process.
- Developing, maintaining, optimizing Slack’s core infrastructure
- Collaborate with cross functional teams to understand product requirements
- Troubleshoot and resolve Slack issues
- Experience with version control
- Stays up to date with latest Slack features and functionality
- Design, develop, maintain, scale the cloud infrastructure for company wide SaaS applications.
- Automate the life cycle management of user accounts
- Diagnose and resolve cloud related issues, ensuring our Cloud infrastructure is secure
- Knowledgeable with Worakto and building and maintaining recipes
- Experience with GCP in an Enterprise environment
Compensation: $89k-$134k/annual salary & bonus eligible