Clinical Training Analyst

CorporateRemote, Remote, United States


Description

Clinical Training Analyst 
 

Job Description
The Clinical Training Analyst supports the education, professional development, and workflow optimization of clinical staff across the organization. This role requires a background in outpatient clinical care, training development and delivery, EMR experience, and technical skills to deliver clinical training to a wide range of health professionals throughout the organization. The Analyst works closely with clinic staff to implement training, assess learners’ skills and knowledge in a variety of areas including use of the EHR, best clinical practices, and quality and compliance, while also evaluating and fine-tuning clinical workflows to standardize and improve efficiency.

Position Qualifications/Essential Functions 

  • Design and deliver high-quality clinical education to team members 
  • Train employees on front and back office workflows, clinical skills, point-of-care tests, phlebotomy, and use of the NextGen application
  • Evaluate, develop and fine-tune clinical workflows to standardize and improve efficiency among the care center network which includes, but is not limited to, advanced primary care, Medicare, pediatrics, et al.  
  • Collaborate with clinical operations leadership, quality, compliance, managed care and care center teams to review, evaluate, manage and implement enhancement requests 
  • Define requirements for iterative process improvement, change management, workflow implementation and optimization 
  • Assume ownership of, provide guidance for, and influence the direction of clinical operations care procedures, protocol and process requirements
  • Create and review project deliverables, including but not limited to workflows and process models, business requirements, and business rules 
  • Resolve clinical workflow issues, lead sessions to get teams on board with solutions and work closely with the Project Management Office and care center teams 
  • Analyze workflow issues as it relates to applications and service line integrations 
  • Support and develop project deliverables to identify functional, system and performance requirements related to enterprise and integration projects 
  • Facilitate ongoing clinical workflow optimization redesign workshops with clinical teams, business units and technical partners 
  • Evaluate system designs for functional and integration integrity 
  • Create and lead pilot site project plans
  • Develop expertise in the various application systems, i.e. NextGen, Care360, Curago
  • Other duties as assigned

Education/Experience

  • Active MA certification or Clinical licensure LPN or RN required. 
  • 5 years’ experience in a primary care setting preferred 
  • 3 years’ experience in a clinical training role preferred 
  • Experience working with an EMR system required (NextGen preferred) 
  • Skilled in basic technological troubleshooting 
  • Experience training both in-person and virtually 
  • Experience developing both written and audiovisual curriculum and training materials 
  • Experience utilizing various training methods in both group and one-on-one settings
  • Skilled in Google Suite
  • Experience collaborating with practice managers, providers and department directors
  • Skills with various LMS platforms such as Articulate, Vyond, Bridge and developing eLearning materials. 
  • Skills in project management preferred
  • Demonstrated Abilities
  • Ability to use an experiential approach to training that includes connecting, listening, asking open questions, acknowledging participants and communicating clearly 
  • Ability to create a safe space for learning for people of all experience levels 
  • Ability to tailor one’s teaching style to the individuals in the room 
  • Ability to champion the use of technology and help staff overcome roadblocks to adoption 
  • Ability to champion the adoption of new clinic workflows 
  • Ability to disseminate information (both verbally and in writing) in a manner that is easy to absorb, in layperson’s terms 
  • Ability to utilize excellent interpersonal skills to build effective working relationships with both clinical team members and headquarters/administrative staff 
  • Ability to be adaptable and resilient in a rapidly changing, innovative work environment 
  • Ability to be creative and innovative in a fast-paced environment with some ambiguity and constant change

Physical Demands

  • Includes full range of body motion and ability to move desks and equipment as necessary 
  • Manual and finger dexterity and eye-hand coordination 
  • Requires standing, walking and sitting for extended periods of time 
  • Occasionally lift and carry items up to 50 pounds 
  • Requires corrected vision, hearing and speech within normal ranges 
  • Requires up to 50% travel (both in and out of state) to care centers within the network
 
Compensation:  $56k-$71k/annual salary & bonus eligible (national average, premium markets may vary)