Community Manager
About us:
At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals, and we value each member's contributions to our mission of continuous improvement and innovation.
About the role:
The Community Manager is primarily responsible for supporting the community engagement plans, including engaging players in conversations on forums and social channels and supporting the creation of community content such as FAQs, livestreams, and guides.
The Community Manager should have a full understanding of contemporary gaming genres and platforms – including PC – with fluency in games-as-a-service practices and production/business models.
The ideal candidate is a creative and passionate gamer, deeply familiar with online communities like Discord, Reddit, Bluesky, and platforms like Steam and Steamworks, with excellent communication skills. Experience or interest in PC game launches, platform integrations, and go-to-market strategy is a plus.
Hands-on experience running paid advertising campaigns across Meta (Facebook/Instagram), Reddit Ads, and Twitter/X Ads is highly desirable – especially for promoting game launches, community events, or user acquisition pushes.
The Community Manager will focus on offering PC players a variety of programs, online events, and contests/promotions.
With a focus on retaining and growing the product’s customer base, the Community Manager will be responsible for crafting public messaging, creating and implementing content for the official game sites, and enhancing the games’ presence on social media and community platforms.
Manage social communities and messaging across all social media and community channels (Tweets, LinkedIn updates, Instagram, TikTok, Bluesky updates, Discord announcements, Steam news, forums).
Plan, execute, and optimize paid social media advertising campaigns on Meta, Reddit, and Twitter/X.
Liaise with the game team to ensure the community is up to date with any changes that happen inside the game.
Develop plans to engage with the community and share updates and relevant content.
Campaign planning, development, execution, and evaluation.
Listening – using the right tools and informing content production.
Help construct the tone and voice of the brand and be consistent in conversations.
Help construct the dedicated Discord channel for one of the projects.
Develop relationships with users and customers via all media channels.
Work across the team on identifying trends and hot topics and the content plans.
Create and manage a content marketing calendar.
Monitor discussions and trends within the fan base on internal & external channels (including Steam reviews, Discord threads, etc).
Complete all necessary daily/weekly/monthly reporting.
Collaborate with Product Marketing, Web Development, Customer Support, and the Product Business Unit (Production, Product Management, Design, Art, Engineering) to ensure success.
Create and reuse marketing assets using Photoshop.
Support Steamworks backend setup and help coordinate with go-to-market timelines for PC releases.
2–3 years experience in a community management or customer service role. Experience in the video games industry is a significant plus.
Hands-on experience planning, running, and optimizing ads across Meta (FB/IG), Reddit Ads, TikTok Ads, and Twitter/X Ads.
Previous experience with user moderation in a digital/online environment, including work with forums, live chat, or other game mastering tools.
Excellent understanding and experience with market research projects.
Excellent written and oral communication skills, and ability to create quality documentation for internal and external audiences.
Proficient in English; any other language (especially Spanish) is an asset.
Strong understanding of social media services, mechanics, and trends, especially Discord, Bluesky, Reddit, Facebook, Twitter/X, TikTok, and Steam.
Strong organizational, analytical, and presentation skills (prepare reports and analyze customer trends and characteristics).
Proficiency with MS Office, especially Word, Excel, and PowerPoint.
Strong passion for video games, especially PC titles, and familiarity with indie and AA/AAA ecosystems.
- Competitive project-based compensation
- Opportunity to work on exciting and diverse projects
- Clear communication and support throughout the project duration.
- Flexibility in project timelines and deadlines.
- Potential for long-term collaboration on future projects.
- Transparent and fair evaluation of your work.