PMO, Enterprise Tools

Development ManagementRemote, Guadalajara, Jalisco


Enterprise Tools PMO Analyst 

Be part of an fun and friendly environment where things move quickly and performance is of great importance!

Amber is looking for a driven and talented Enterprise Tools PMO Analyst to offer expertise by providing hands-on support and aligning with stakeholders.

Your role will focus on working closely with the Development Managers, PMO & IT as well as other interconnected, cross-functional teams & Guilds within Amber (Business Intelligence, Marketing, QA) and ensuring that the project requirements and requests are met on time and with quality.



  • Support and coordinate with the Atlassian Team Consultants, the Atlassian System Administrator & Development Managers on creating, configuring and maintaining various project/space needs
  • Offer hands-on support and expertise in the designing & configuration phases for the Amber Confluence structure
  • Work with the DM Guild Leader, PMO & IT to configure and monitor the complete Atlassian projects infrastructure
  • Offer hands-on support and expertise in setting new Amber standards
  • Offer hands-on support and expertise in Jira & Confluence project configuration requests from Development Managers
  • Maintain the current platforms in a healthy and clean state by performing regular health checks
  • Offer training & support sessions to Project Administrator roles
  • Ticket management in Freshdesk
  • Install & manage & configure 3rd party applications (Jira & Confluence)
  • Create and maintain documentation & change logs on decisions, changes & configurations (both platforms)
  • Manage user groups (Jira & Confluence)
  • Offer best practice solutions & expertise to solving problems




Required Experience

  • Minimum 2-3 years experience of administrating Jira Projects & Confluence Spaces/Pages (Server, Data Center, Cloud).
  • Experience in working with Software/IT projects, initiatives, process timelines and reporting.
  • Experience in working in Agile environments and with Agile teams. (Scrum, Kanban, LeSS, Lean)
  • Experience in the Gaming industry is a plus.
  • Specialized Certifications are a plus.



  • Strong Jira & Confluence administration skills
  • Confluence Editor skills
  • Ability to analyze a range of complex data and inform on decisions based on analytical findings.
  • Strong analytical, and communication skills.
  • Systems thinking (understanding/creating complex systems/architectures
  • Critical thinking and problem-solving skills.
  • Ability to effectively work in a multi-national global team.
  • Manage multiple priorities concurrently.
  • Excellent written and verbal English communication skills.
  • Understanding of the SDLC and Agile Development processes within Production Software Teams/ business units.
  • Proficient with MS Word, Excel, and Powerpoint.