Product Support Specialist
Las Vegas,
Nevada
Oklahoma City,
Oklahoma
Date Posted: 12/17/2025
Job Description
- Work with the Operations and Field Service teams to manage and plan training based on the sales forecast and new product rollout.
- Address customer inquiries, resolve issues and proactively obtain customer feedback.
- Works in AGS ticketing system to determine the disposition of each incoming service request.
- Support engineering team members with product testing, installation and instructions.
- Establish service needs by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
- Participate with new product due diligence, implementation and rollout of newly acquired and company-developed products.
- Coordinate new product submissions to various gaming state agencies and perform a product overview and training for those agencies.
- Customer education - review orders with our customers and teach them the basics to use and enjoy their new service and equipment
- Participate in and lead installation of new products to new territories; identify training opportunities and determine product knowledge proficiency in those territories
- Serve existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, resolving problems.
- Provides feedback on issues identified such as product functionality, technical documentation or repeated errors seen in the field.
- Strong customer service skills: friendly, approachable and motivated with a strong work ethic and high degree of integrity
- Update job knowledge by participating in educational opportunities.
- Willing to work flexible schedules including weekends, holidays and evenings if needed
- 5 years’ experience in field service or a technical training role in a gaming environment
- High school diploma or GED required; college or technical/vocational school a plus.
- Capable of creating an environment of support and accountability
- Experience in building and working in a technical training atmosphere.
- Must be proficient with MS office products
- Excellent verbal, written, organizational and communication skills.
- Advanced understanding and knowledge of mechanical and electrical systems
- Effective and consistent communication methods and interpersonal skills in order to interact with all levels of management, employees, and customers.
- Work extended hours and/or varied shifts, including weekends and holidays.
- Ability to effectively communicate in English, in both oral and written forms.
- Ability to work under pressure and deadlines.
- Travel up to 35% domestically and 5% internationally.
- Ability to obtain licensing by tribal gaming commissions is required.
Job Snapshot
-
Location:
Las Vegas, Nevada
Oklahoma City, Oklahoma
-
Job Type:
Field Service/CSC/TAC
-
Date Posted:
12/17/2025
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
Job Snapshot
-
Location:
Las Vegas, Nevada
Oklahoma City, Oklahoma
-
Job Type:
Field Service/CSC/TAC
-
Date Posted:
12/17/2025
Job Description
- Work with the Operations and Field Service teams to manage and plan training based on the sales forecast and new product rollout.
- Address customer inquiries, resolve issues and proactively obtain customer feedback.
- Works in AGS ticketing system to determine the disposition of each incoming service request.
- Support engineering team members with product testing, installation and instructions.
- Establish service needs by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
- Participate with new product due diligence, implementation and rollout of newly acquired and company-developed products.
- Coordinate new product submissions to various gaming state agencies and perform a product overview and training for those agencies.
- Customer education - review orders with our customers and teach them the basics to use and enjoy their new service and equipment
- Participate in and lead installation of new products to new territories; identify training opportunities and determine product knowledge proficiency in those territories
- Serve existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, resolving problems.
- Provides feedback on issues identified such as product functionality, technical documentation or repeated errors seen in the field.
- Strong customer service skills: friendly, approachable and motivated with a strong work ethic and high degree of integrity
- Update job knowledge by participating in educational opportunities.
- Willing to work flexible schedules including weekends, holidays and evenings if needed
- 5 years’ experience in field service or a technical training role in a gaming environment
- High school diploma or GED required; college or technical/vocational school a plus.
- Capable of creating an environment of support and accountability
- Experience in building and working in a technical training atmosphere.
- Must be proficient with MS office products
- Excellent verbal, written, organizational and communication skills.
- Advanced understanding and knowledge of mechanical and electrical systems
- Effective and consistent communication methods and interpersonal skills in order to interact with all levels of management, employees, and customers.
- Work extended hours and/or varied shifts, including weekends and holidays.
- Ability to effectively communicate in English, in both oral and written forms.
- Ability to work under pressure and deadlines.
- Travel up to 35% domestically and 5% internationally.
- Ability to obtain licensing by tribal gaming commissions is required.
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
Similar Jobs |
|---|
| {{ job.title }} |