Collections Supervisor

Las Vegas, Nevada


Date Posted: 01/09/2026

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Job Snapshot

  • Location:

    Las Vegas, Nevada

  • Job Type:

    Finance/Accounting

  • Date Posted:

    01/09/2026

Job Description

Job Overview
The Collections Supervisor oversees daily collections operations to ensure timely and accurate recovery of outstanding customer balances. This role provides leadership to a team of collection specialists, monitors portfolio performance, and implements process improvements that support cash-flow, customer experience, and compliance standards. 
 
Responsibilities
  • Oversee daily collection activities to meet aging and other cash-collection targets as well as ensuring collections occur timely
  • Proactively identify and be able to explain exceptions in collections 
  • Handle escalated customer issues professionally and in accordance with company policy
  • Ensure accurate documentation of collection efforts in the system
  • Prepare documentation for payment plans, settlements, write-offs, and account escalations for manager review and approval
  • Collaborate with Sales, Customer Service, and Finance to resolve disputes and billing issues.
  • Identify gaps in processes and implement improvements to enhance efficiency and collections success
  • Supervise, mentor, and provide regular performance feedback for the team of collections specialists
  • Monitor workload and adjust assignments to ensure timely follow-up
  • Monitor team performance using KPIs and prepare regular reporting for management
  • Prepare journal entries
  • Assist with quarterly and year-end audits
  • Assist with Ad Hoc projects as requested
 Internal Controls
  • Document and follow relevant internal controls over financial reporting.
  • Direct other departments to document and adhere to relevant internal controls over financial reporting for their respective functions as it relates to billing.
   Skills/Requirements 
  • Associate or Bachelor’s degree in Business, Finance, or related field (preferred).
  • 3–5 years of collections experience, with at least 1–2 years in a supervisory or lead role.
  • Strong knowledge of credit, collections processes, and applicable regulations
  • Excellent communication and conflict-resolution skills.
  • Strong leadership and team-development abilities.
  • High attention to detail and ability to manage multiple priorities.
  • Analytical mindset with strong reporting and KPI-tracking skills.
  • Fast-paced, deadline-driven office environment.
  • May require occasional extended hours to meet month-end or quarter-end targets.
  • Dynamics Business Central experience a plus
  • Skilled in Microsoft Office products 
  • High level of interpersonal skills with demonstrated poise, tact, and diplomacy.
  • The ability to work interactively across functional groups.
  • Willingness and ability to be flexible to learn new ways or assist other areas. 
 Note: All offers are contingent upon successful completion of a background check and drug screen
 
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals. 
 
AGS is an equal opportunity employer. 

AGS, LLC.

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.

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