Notification Specialist
Oklahoma City,
Oklahoma
Las Vegas,
Nevada
Date Posted: 08/25/2025
Job Description
- Monitor, control and manage business operations to meet customer expectations and company goals.
- Thorough understanding of how to interpret regulatory shipping rules for the various products shipped to customers.
- Review Microsoft Business Central cues to ensure notifications are sent to comply with regulatory requirements and desired delivery dates.
- Ensure each order has the correct shipping addresses for cabinets, software and hardware.
- Populate the Compliance Notification Date and Software Ship Date on each order requiring notification to be in accordance with the regulatory shipping rules.
- Prepare and distribute shipping notifications to regulators, customers and AGS Sales, which may include special and complex customer/regulator supplied forms.
- Ensure compliance with company standards and procedures.
- Address customer inquiries, resolve issues and proactively obtain customer feedback.
- Update job knowledge by participating in educational opportunities.
- Maintains positive and healthy relationships with various teams to ensure customer service effectiveness.
- Other duties as assigned.
- High School or GED required
- Associate’s degree or equivalent work experience
- 2 to 3 years of experience preferred
- General knowledge of ERP and/or CRM systems
- Exceptional attention to detail
- Strong customer service skills: friendly, approachable, and motivated with a strong work ethic and high degree of integrity
- Experience with Microsoft Office Suite Programs
Job Snapshot
-
Location:
Oklahoma City, Oklahoma
Las Vegas, Nevada
-
Job Type:
Production/Shipping/IAA
-
Date Posted:
08/25/2025
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
Job Snapshot
-
Location:
Oklahoma City, Oklahoma
Las Vegas, Nevada
-
Job Type:
Production/Shipping/IAA
-
Date Posted:
08/25/2025
Job Description
- Monitor, control and manage business operations to meet customer expectations and company goals.
- Thorough understanding of how to interpret regulatory shipping rules for the various products shipped to customers.
- Review Microsoft Business Central cues to ensure notifications are sent to comply with regulatory requirements and desired delivery dates.
- Ensure each order has the correct shipping addresses for cabinets, software and hardware.
- Populate the Compliance Notification Date and Software Ship Date on each order requiring notification to be in accordance with the regulatory shipping rules.
- Prepare and distribute shipping notifications to regulators, customers and AGS Sales, which may include special and complex customer/regulator supplied forms.
- Ensure compliance with company standards and procedures.
- Address customer inquiries, resolve issues and proactively obtain customer feedback.
- Update job knowledge by participating in educational opportunities.
- Maintains positive and healthy relationships with various teams to ensure customer service effectiveness.
- Other duties as assigned.
- High School or GED required
- Associate’s degree or equivalent work experience
- 2 to 3 years of experience preferred
- General knowledge of ERP and/or CRM systems
- Exceptional attention to detail
- Strong customer service skills: friendly, approachable, and motivated with a strong work ethic and high degree of integrity
- Experience with Microsoft Office Suite Programs
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
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