Scheduling Specialist
Oklahoma City,
Oklahoma
Date Posted: 03/23/2026
Job Description
Job Summary
Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist II, you will handle advanced shipping, installation, and regulatory notifications for AGS’s innovative Slots and Tables products, with a strong focus on international logistics and high-priority orders. You will manage evolving priorities with greater autonomy, assist in training Level I team members, and proactively identify opportunities for continuous improvement to drive operational excellence. With exceptional customer service, communication, and organizational skills, you will mentor junior schedulers, optimize processes, and make a significant impact in this role.
Responsibilities
- Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
- Arrange complex product transportation for domestic and international shipments based on customer, service, and jurisdictional requirements.
- Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications, with particular focus on international requirements.
- Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
- Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
- Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
- Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
- Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
- Manage international sales orders and prepare corresponding international shipping packets in full regulatory compliance.
- Assist in training and mentoring Level I Scheduling Specialists on key systems and best practices.
- Proactively identify opportunities for continuous improvement in scheduling processes, workflows, and documentation.
- Maintain positive interdepartmental relationships to enhance customer service effectiveness.
- Update job knowledge through educational opportunities and perform other assigned duties.
Skills & Requirements
- High School or GED required, bachelor is preferred in a technical discipline
- 3+ years of experience in scheduling, logistics, or operations, preferably in the gaming industry
- Proven experience with multi-module ERP systems such as SAP, Oracle, or MS Dynamics
- Strong understanding of coordinating complex operational activities, including international logistics and regulatory compliance
- Demonstrated ability to identify process improvements and contribute to continuous improvement initiatives
- Experience or strong willingness to train and mentor junior team members
- Excellent communication skills; interact effectively and work productively with a wide range of people
- Exceptional customer service skills to address customer needs and build positive relationships
- Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
- Proven ability to multi-task and adapt to changing demands and handle high-pressure situations while maintaining accuracy and efficiency.
- Advanced experience with Microsoft Office Suite Programs, and high-volume data entry
- Skilled in interpreting complex information accurately and applying sound analytical thinking to support operational and administrative needs.
- Demonstrates consistency, precision, and a structured approach to problem‑solving.
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Job Snapshot
-
Location:
Oklahoma City, Oklahoma
-
Job Type:
Marketing/Sales/Product Management
-
Date Posted:
03/23/2026
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
Job Snapshot
-
Location:
Oklahoma City, Oklahoma
-
Job Type:
Marketing/Sales/Product Management
-
Date Posted:
03/23/2026
Job Description
Job Summary
Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist II, you will handle advanced shipping, installation, and regulatory notifications for AGS’s innovative Slots and Tables products, with a strong focus on international logistics and high-priority orders. You will manage evolving priorities with greater autonomy, assist in training Level I team members, and proactively identify opportunities for continuous improvement to drive operational excellence. With exceptional customer service, communication, and organizational skills, you will mentor junior schedulers, optimize processes, and make a significant impact in this role.
Responsibilities
- Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
- Arrange complex product transportation for domestic and international shipments based on customer, service, and jurisdictional requirements.
- Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications, with particular focus on international requirements.
- Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
- Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
- Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
- Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
- Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
- Manage international sales orders and prepare corresponding international shipping packets in full regulatory compliance.
- Assist in training and mentoring Level I Scheduling Specialists on key systems and best practices.
- Proactively identify opportunities for continuous improvement in scheduling processes, workflows, and documentation.
- Maintain positive interdepartmental relationships to enhance customer service effectiveness.
- Update job knowledge through educational opportunities and perform other assigned duties.
Skills & Requirements
- High School or GED required, bachelor is preferred in a technical discipline
- 3+ years of experience in scheduling, logistics, or operations, preferably in the gaming industry
- Proven experience with multi-module ERP systems such as SAP, Oracle, or MS Dynamics
- Strong understanding of coordinating complex operational activities, including international logistics and regulatory compliance
- Demonstrated ability to identify process improvements and contribute to continuous improvement initiatives
- Experience or strong willingness to train and mentor junior team members
- Excellent communication skills; interact effectively and work productively with a wide range of people
- Exceptional customer service skills to address customer needs and build positive relationships
- Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
- Proven ability to multi-task and adapt to changing demands and handle high-pressure situations while maintaining accuracy and efficiency.
- Advanced experience with Microsoft Office Suite Programs, and high-volume data entry
- Skilled in interpreting complex information accurately and applying sound analytical thinking to support operational and administrative needs.
- Demonstrates consistency, precision, and a structured approach to problem‑solving.
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
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