Field Service Technician II- MD

Baltimore, Maryland Handover, Maryland OxonHill, MD, Maryland


Date Posted: 07/16/2025

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Job Snapshot

  • Location:

    Baltimore, Maryland

    Handover, Maryland

    OxonHill, MD, Maryland

  • Job Type:

    Field Service/CSC/TAC

  • Date Posted:

    07/16/2025

Job Description

🎰 Join the Game: Become a Field Service Technician at AGS! 🎰 
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
 
What You’ll Do:
🛠 Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
🔧 Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
📝 Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
🏆 Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.
⚡Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
📦 Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
⏰ On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
🛡 Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
 
What You Bring to the Table:
🏫 Education: High School diploma or GED
🚗 License to Drive: A valid driver’s license, vehicle insurance
💻 Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
🖧 Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
🛠 Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
📅 Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
📜 Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What You’ll Love About This Role:
🚗 Adventure Awaits: Traveling to the different casinos and customers in your territory
📈 Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
💻 Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
🛠 Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
 
Physical & Work Environment:
👟 You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
💪 Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!). Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).
 
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
 
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
 
AGS is an equal opportunity employer.

AGS, LLC.

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.

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