Description

Requisition Id: 2025-63
Number of Positions: 2
Job Status: Temporary Part-Time
Hours & Days of Work: up to 24 hours per week; must be available to work weekdays, evenings and weekends
Minimum Rate: $33.72
Maximum Rate: $42.13
Target Start Date: 04/22/2025
Target End Date: 04/22/2026

• Manages direct reports in the delivery of departmental services to visitors and members. Determines and assigns work priorities based on service requirements. Manages recruitment to ensure correct staff compliments within set budgetary targets. Trains staff in proper procedures and policies. Participates in the development and delivery of employees and volunteers training and documentation, ensuring new employees and volunteers have the necessary information to perform assigned tasks. Actively monitors and manages staff performance. Manages timecard recording, approval and submission to Payroll for processing.
• Manages and delivers the Front-of-House Membership program with emphasis on sales, renewal and upgrades. 
• Work closely with Visitor Experience Operations to ensure consistent responses from all areas. 
• Manages and organizes the Visitor Welcome Volunteer Program which includes: coordinating the Information Guide/Audio Guide/Special Exhibition Guide activities ensuring sufficient number of trained guides are available; addressing human resource and scheduling issues, preparing and distributing resource materials on special exhibitions and the permanent collection; preparing volunteer placement descriptions; liaising with the Volunteer Centre regarding recruitment initiatives; screening applications, interviewing and selecting new volunteers; and providing quarterly volunteer meetings and following up on action items as required.
• Maintains the accuracy of the databases (Tessitura) by ensuring staff are capturing name/address/phone/email changes correctly and duplicate accounts updated; verifies database reports, investigates errors and discrepancies and takes corrective action.

• At least two (2) years of managerial experience in a customer service, box office, art gallery/museum and/or hospitality environments 
• Comprehensive knowledge of Gallery exhibitions, cultural and special events, visitor reception and support services.
• Comprehensive knowledge of ticketing and membership structures, systems and processes.
• Detailed knowledge on technology hardware related to the entry of data information and issuance of tickets and processing of memberships.
• Well-developed interpersonal and public relation skills. Able to positively interface with senior personnel, AGO employees, volunteers, members, donors and visitors.
• Well-developed verbal and written communication skills. 

• Post-secondary education in a related field.
• Directly related experience of implementing Front-of-House best practices for Museums, Art Galleries or other cultural/entertainment venues.
• Directly related experience managing, supervising, training and scheduling front-of-house part-time staff.
• Working knowledge of sales techniques and ability to motivate staff to sell and up-sell memberships, tickets, souvenir books and other products.
• Directly related and recent experience in membership sales and fundraising practices in a not-for-profit environment.
• Understanding of and commitment to superior client servicing.
• Extensive experience in computer programs such as Tessitura and Microsoft Office Suite.
• Well-developed organizational, administrative skills.
• Demonstrated ability to exercise sound judgement in a fast-paced environment.

• Discounts to GoodLife Fitness.
• Free tickets to every major exhibit at AGO.
• Discounts to major attractions as a part of the Provincial/City Reciprocal Programs.
• Free admission to the AGO for friends and family, discounts at the gift shop, bistro, and Learning Centre.