POS Implementation Specialist - RESTAURANT / HOTEL
Description
Responsibilities:
- Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements.
- Make recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies.
- Identify and manage project scope. Ensure that all parties are aware of required project tasks and milestones. Work with Project Management to manage project risks and establish effective communication plan for escalation process and provide solutions.
- Gather site requirements, review and recommend operational design as it pertains to POS installation preparedness to Project Management.
- Configure and test system configuration in order to maximize efficiency and provide operational consistency.
- Work with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested.
- Prepare training materials and conduct training sessions.
- Live monitor operations by providing end user assistance for the various business cases where the Agilysys POS product line is implemented.
- Coordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training services.
- Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward.
- Other duties as assigned.
Requirements for success:
- Available to travel 90%
- 1-2 years of experience with onsite installation of POS products.
- 1-2 years of experience with onsite training of POS products
- Strong experience with preparing training materials and conducting training sessions to groups.
- Strong technical skills in software, networks, and cloud technology
- Excellent communication, interpersonal, and problem-solving skills. Ability to communicate professionally to co-workers, project stake holders and customers.
- Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.
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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency to maintain compliance with their laws and to successfully perform in the role.
Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency to maintain compliance with their laws and to successfully perform in the role.
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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
EEO/AAP Employer
M/F/V/D