Project Manager- EMEA

Technical Support Windsor, United Kingdom


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Project Manager - EMEA – Position Description


Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific & ANZ and India with Global headquarters located in Alpharetta, GA. For more information, visit



Role Objective:

As the Onboarding Project Manager, you are responsible for ensuring the successful execution and delivery of Agilysys Hospitality Group projects.


Reporting into the Manager, Professional Services EMEA, you will plan, implement, and lead multiple client projects simultaneously. Develop project goals, work plans, timelines, and coordinate resources, implementation strategies and communication.


You will educate and consult with customers on Agilysys solutions and use evaluation methods to successfully deliver projects. Collaborate with your peers and management to create best practices and standard operating procedures that will be made available to project owners on other implementation teams. You will regularly interact with Sales, Professional Services Management, Product Management, Account Management, Support and Accounting for project planning, execution, and closure.



Your duties will include:


  • Lead customer facing projects that drive revenue and provide high customer satisfaction.
  • Develop and manage project plans and documentation based on Agilysys Project Management Group standards.
  • Identify, manage, report and escalate on program or project risks.
  • Manage project schedule, budget, resource and quality constraints.
  • Lead multiple projects by prioritizing and managing conflicts of schedule and resources.
  • Work with the Managers of Installation Services to help identify and secure resources based on project target dates.
  • Coordinate with Sales to provide clarity around initially ambiguous projects and process issues.
  • Work closely with internal resources including installation teams to complete project tasks and address business/technical challenges to meet project goals.
  • Work directly with customers to set appropriate project expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates.
  • Mentor customers in how to best implement the Agilysys solution(s) and provide other Agilysys solution options when possible and applicable.
  • Provide thought leadership with regards to team and organization challenges.
  • Collaborate with other internal departments to identify installation improvements and feedback of Agilysys products.
  • Obtain appropriate training certifications for self-development.
  • Ensure effective transition of projects to Support.
  • Perform other duties as assigned or specific to the project.
  • Other duties as assigned.


Requirements for success:

  • Experience developing, installing or supporting hospitality solutions (e.g. point of sale, property management, inventory management systems etc.)
  • Customer facing presentation skills at the “C” level
  • Bachelor’s degree in business administration, Engineering, or related discipline.
  • ITIL or Prince 2 IT/PM qualification is essential
  • Expertise in using MS Project, NetSuite OpenAir, Confluence and MS Office products.
  • Customer based Project Management experience in an hourly billable capacity
  • Superior relationship and communication skills (written and verbal).
  • Ability to lead without authority and drive decision making.
  • Strong attention to detail, follow through and organization skills to manage multiple concurrent projects.
  • Ability to persuade, inspire and motivate peers.
  • Excellent problem-solving skills and ability to be flexible to project situations.
  • Be available to travel up to 50% of the calendar year. 
  • Must have or be able to obtain a valid passport for international travel.
  • Occasional work on weekends and evenings.


Desired Experience:

  • Customer based Project Management experience in an hourly billable capacity
  • PMP Certification from Project Management Institute or equivalent certification
  • International business experience


physical demands and working conditions

  • Role will require travel within the EMEA region with varying work hours and potential nights or weekends based on projects.


EMEA Project Manager PD December 2023