Description

About the Role

The demand for treatment for behavioral health issues continues to increase across the US. As a result, Mindpath Health is experiencing tremendous growth and expansion and is on target to become a leader in outpatient behavioral health services that blend human connection with science-based care.

As the Operations Supervisor for our College Health Program (supporting Santa Cruz, Davis, and Berkeley), you will oversee the daily operations of several front offices, including managing the team, scheduling providers, and executing special projects as needed. Your enthusiastic leadership and strong organizational skills will help ensure smooth office operations, leading to high levels of provider and patient satisfaction. We seek a candidate dedicated to serving university students, faculty, and staff in an outpatient setting. You will be a key resource for the front office staff, offering guidance and insights on processes and procedures. This role is crucial in creating an environment where our providers can deliver top-quality patient care.

Responsibilities

• Direct oversight for multiple front offices' operations including team management, provider schedule management and execution of special projects as needed.
• Responsible for managing office expenses with guidance from Regional Operations Director.
• Responsible for hiring to staff ratios as established by the Operations Department.
• Manages employee schedules including shift coverage in assigned offices, approving time off and vacation requests and ensuring the attendance policy is being adhered to.
• Supervises and mentors employees in assigned offices including
  performance evaluations, development of career goals and disciplinary action, including and up to termination.
• Prepares regular reports and performs audits on various operational metrics
  to ensure department objectives are being met; recommends ways to improve efficiency and reduce costs.
• Serves as resource to Team Lead in resolving and documenting complex patient situations including escalated complaints, patient terminations, and office incident reporting.
• Responsible for keeping an open line of communication with all providers as well as upper management.
• Handles escalated employee relations concerns with guidance from ROM/HR.

Qualifications

• BS/BA degree or four years of position-related experience in lieu of degree.
• Minimum of three years of lead/supervisor experience. Multi-site experience desired.
• Minimum of one year of demonstrated customer service skills (within a healthcare setting preferred), including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues. 
• Knowledge of general administrative and clerical procedures.
• Proficient in Microsoft Office (Excel, Access, PowerPoint, Word) and technical aptitude to work in open systems environments).
• Experience with electronic health records; preferably NextGen.

The pay for this position ranges from $67,000 to $71,000 annually. We offer full benefits (medical, dental, vision), paid time off, holiday pay, 401k, tuition reimbursement, paid parental leave, and more.

About Mindpath Health

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.

At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, Minnesota, and growing.

Join our community and discover how rewarding work can be!

Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.