ServiceNow ITOM Specialist

Information Technology WASHINGTON, DC, United States


Description

Position at Windward Consulting

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

We are currently looking for a high caliber, multidimensional ServiceNow Developer with extensive experience in the ITOM space to help us grow our ServiceNow practice area. The position is responsible for the design, architecture, development, and implementation of new applications on the ServiceNow platform. To be successful, one should have prior experience implementing and deploying the core suite of ITOM applications (Discovery, Service Mapping, Event Management). You will be the ServiceNow expert working with other IT professionals, vendors, and process owners to support, maintain, and enhance the service ServiceNow ITOM application.

Essential Functions:

  • Demonstrate hands on experience with multiple implementations of the core suite of ITOM applications (Discovery, Service Mapping, Event Management)
  • Expertise leading at least three full lifecycle ServiceNow implementations
  • 3+ years of experience with ServiceNow with a strong focus on the Discovery, Event and Mapping
  • 5+ years of experience developing and implementing ITSM/ITIL® processes and solutions
  • Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems
  • Leverage both proven and innovative technology approaches to solve challenging business problems
  • Provide technical assessments, written documentation and technical expertise
  • Design and enhance reporting solutions both within ServiceNow together with supporting tooling configurations and/or functional specifications, based on industry best practice
  • Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
  • Work on continuous improvement by sharing experiences and knowledge with the team
  • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
  • Advises on options, risk and impacts on business processes and technical architecture
  • Primary contact for working with Vendors and providing direction to the ServiceNow Administrators and Developers

Qualifications:

  • BA/BS degree or equivalent work-related experience
  • 5+ years of experience as a key technical resource for large scale ITOM solutions in client environments of which at least 3 years should be as ServiceNow Architect or ServiceNow Solution Consultant
  • Proven successful oversight of several ServiceNow implementations
  • Ability to meet the expectations and requirements of the internal customers and senior management
  • Excellent verbal and written communications skills
  • Ability to provides technical leadership and professional guidance to managers, team, and vendors
  • Expert knowledge of third-party integrations with ServiceNow, Java Scripting, DHTML, CSS, AJAX, XML, HTTP, Database technologies such as JDBC, SQL
  • ServiceNow Certified Implementation Specialist Certification - Service Mapping
  • ServiceNow Certified System Administrator Certification
  • ServiceNow Certified Application Developer Certification is a plus

Education Requirements:Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Work Locations:

  • Washington, DC

Travel Required:

  • None


Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

 

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.