Description

At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.  

You'll define the roadmap for Real-Time Personalization (RTP) on our digital properties and work closely with technology and business partners to drive new capabilities forward. in this role you will collaborate with product, digital operation, analytic, marketing, merchandising, and creative teams to ensure that the end-to-end implementation journey is thorough and thoughtful. You will write robust requirements to define the customer journey, and drive business and customer growth through robust A/B testing and site optimization.  This role will encompass a mix of strategic planning as well as project execution.

What You'll Do:  

• Define model and process to support personalization for cross functional team adoption and collaboration.  Identify business goals to ideate, execute, and measure against accelerated designed testing program.
• Develop and execute a data driven personalization road map to enhance overall customer experience by improving product discovery and targeted marketing messages in web, app, and email.
• Lead testing opportunities within 3rd party tools and platforms that support personalization capabilities.
• Design and analyze A/B tests to measure impact of data driven features and recommendations on user behavior and business metrics.
• Work with Product Management, Marketing, Creative, and Site Ops to build process and scale development efforts to enable appropriate modular components to support content through Amplience, which will later support segmentation/personalization.
• Define customer journey by evaluating opportunities within customer cohorts. 

 What You'll Need:  

• 6 years in senior ecommerce role with focus in the following: personalization, marketing, merchandising, site operations, AB testing, or growth
• In-depth knowledge of personalization tools, testing methodologies, and general ecommerce platforms.
• Strong analytic skills with ability to interpret data and generate actionable insights
• Ability to effectively communicate vertically across the organization
• Results orientated mindset with focus on driving revenue and improve Customer Experience (CX)
  

• A culture where people are accepted and encouraged to be who they are.
• Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
• Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account (FSA)
• Generous 50% employee discount and access to employee-only sales.
• Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
• Tuition reimbursement program
• Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
• Discounts on entertainment tickets and more.
• Access to a subscription to a leading online learning provider where you can earn certifications and take course taught by industry experts across multiple business sectors
• Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
• You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.