Program Coordinator - Tutoring & Peer-to-Peer Success Services

Staff Non-exempt


Description

Summary of Position: The primary responsibility of the Program Coordinator for Tutoring & Peer-to-Peer Success Services is to collaborate with the Tutoring & Peer-to-Peer Success Services team to coordinate Bridge Tutoring & Conversation Sessions (for specific courses with INTO Pathway students enrolled.)  In addition, the Program Coordinator manages and oversees the CLAS Marketing Art & Design team to market our services to the Suffolk Community. The Program Coordinator will also assist with day-to-day management of the tutoring programs.

Primary/ Principal Responsibilities: 

  • Coordinates the Conversation Sessions/Bridge Tutor Program:
    • Staffs, schedules and trains bridge tutors for specified INTO-Suffolk courses
    • Liaises with the INTO Suffolk staff to select courses in need of bridge tutors
    • Communicates with faculty teaching courses with bridge tutors of the tutors role inside and outside of the classroom
  • Oversees CLAS Marketing, Art & Design team to market CLAS services:
    • Oversees marketing and promotion for the CLAS across print, web, and social media platforms
    • Works with the marketing team to create schedules for all tutoring and group support programs
    • Communicates to faculty and students the tutoring and group support services offered each semester
    • Plays a key role in the social norming campaign regarding tutoring to support the University Strategic Plan
  • Day-to-day co-managing  tutoring program:
    • Appointment changes: canceling, rescheduling, and blocking time with an intimate knowledge of tutor expertise and disposition
  • Directly oversees graduate fellow (Art & Design Fellow)
  • Oversees bridge tutors
  • Supervises a team of Marketing Art & Design scholars (a sub-group of the Geno A. Ballotti Scholars)
  • Inputs schedules and expertise into our management system each semester
  • Assists in day-to-day scheduling adjustments in our systems
  • Assists with the recruitment and oversight of the Geno A. Ballotti Scholar Program
  • Co-organizes with the McNair Scholar’s administrative team and the Tutoring & Peer-to-Peer Support Services team the Annual McNair-Ballotti Symposium offered each April
  • Co-organizes tutor participation in the New England Peer Tutoring Association (NEPTA) Forum each spring
  • Oversees the accuracy and timely updating of the CLAS content on the Suffolk University website
  • Oversees the social media accounts for the CLAS and uses these platforms to promote CLAS services
  • Performs Early Alert outreach
  • Represents Tutoring & Peer-to-Peer Services team on Division of Student Success committees, as needed. 

Requirements/Qualifications:

Bachelor’s degree, required.  Master’s degree in education or a related field, preferred. Excellent communication, interpersonal and time management skills.  Must be detail-oriented.  Ability to work well as part of a team and individually.  Working knowledge of Microsoft Office software, social media platforms and willingness to learn new software as needed.  Previous learning/tutoring center experience and experience working with college level students a plus. CRLA certification, a plus. TutorTrac and/or SSC Campus/Navigate, a plus.