Case Manager - Counseling, Health & Wellness
The Case Manager supports Suffolk student access to off-campus mental health services. The Case Manager coordinates student referrals to mental health services in the community, serves as a liaison to community mental health providers, and maintains/updates the Center mental health resource list. This position also involves responding to referral consultation requests from CHW Counseling staff, students and their guardian/parents.
- Coordinates student referrals to off-campus, mental health services in the community via student appointments and consultations with CHW counseling staff and parents/guardians.
- Maintains and updates the Center’s off-campus mental health referral resource list via outreach to resources regarding specific services, provider credentials and accepted insurance/payment information as well as by responding to community provider resource listing requests.
- Develops resource documents for students seeking off-campus mental health referrals (e.g., questions to ask a prospective therapist).
- Maintains timely and thorough client contact documentation compliant with Center policies and procedures and applicable state laws
- Tracks Case Manager service data for CHW Annual Report.
- Provides psycho-educational and holistic health outreach programs to students, faculty and staff in collaboration with the Center’s Outreach Team.
- Assists with CHW campus support services during times of major campus crises and/or psychological emergencies per request of the CHW Director.
- Attends weekly CHW Counseling staff meetings.
- Attends monthly CHW Multicultural Dialogue Series as well as monthly Grand Rounds which address holistic health and integrated care, schedule permitting.
- Attends Center and Student Affairs Division meetings and professional development programs, schedule permitting.
- Masters degree in Counseling, Psychology, or Social Work.
- Licensed as a counselor or social worker in Massachusetts.
- Demonstrated experience in clinical case management.
- Experience working with distressed individuals within a higher education setting and/or community setting.
- Knowledge of and ability to provide suicide assessment and crisis intervention.
- Demonstrated ability to work with diverse constituencies both on and off campus.
- Ability to multi-task and work cooperatively with others.
- Effective oral and written communication and interpersonal skills; strong organizational skills.
- Knowledge of Massachusetts mental health legal standards and professional ethical standards.
- Demonstrated multicultural competence in mental health service provision.
- Strong student service orientation.
This is a 10 month, 20 hour/week position.