Case Manager - Counseling, Health & Wellness

Part Time Boston, Massachusetts


The Case Manager supports Suffolk student access to off-campus mental health services. The Case Manager coordinates student referrals to mental health services in the community, serves as a liaison to community mental health providers, and maintains/updates the Center mental health resource list. This position also involves responding to referral consultation requests from CHW Counseling staff, students and their guardian/parents. 

Job Description

  • Coordinates student referrals to off-campus, mental health services in the community via student appointments and consultations with CHW counseling staff and parents/guardians.
  • Maintains and updates the Center’s off-campus mental health referral resource list via outreach to resources regarding specific services, provider credentials and accepted insurance/payment information as well as by responding to community provider resource listing requests.
  • Develops resource documents for students seeking off-campus mental health referrals (e.g., questions to ask a prospective therapist).
  • Maintains timely and thorough client contact documentation compliant with Center policies and procedures and applicable state laws
  • Tracks Case Manager service data for CHW Annual Report.
  • Provides psycho-educational and holistic health outreach programs to students, faculty and staff in collaboration with the Center’s Outreach Team.
  • Assists with CHW campus support services during times of major campus crises and/or psychological emergencies per request of the CHW Director.
  • Attends weekly CHW Counseling staff meetings.
  • Attends monthly CHW Multicultural Dialogue Series as well as monthly Grand Rounds which address holistic health and integrated care, schedule permitting.
  • Attends Center and Student Affairs Division meetings and professional development programs, schedule permitting.
  • Masters degree in Counseling, Psychology, or Social Work.
  • Licensed as a counselor or social worker in Massachusetts.
  • Demonstrated experience in clinical case management.
  • Experience working with distressed individuals within a higher education setting and/or community setting.
  • Knowledge of and ability to provide suicide assessment and crisis intervention.
  • Demonstrated ability to work with diverse constituencies both on and off campus.
  • Ability to multi-task and work cooperatively with others.
  • Effective oral and written communication and interpersonal skills; strong organizational skills.
  • Knowledge of Massachusetts mental health legal standards and professional ethical standards.
  • Demonstrated multicultural competence in mental health service provision.
  • Strong student service orientation.

Additional Information:

This is a 10 month, 20 hour/week position.