Assistant CSM

Customer Success Sydney, New South Wales


Description

ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features an interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking.

Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

Assistant Customer Success Managers (CSMs) are responsible for supporting the customer success managers in the effective and successful coordination of setup, implementation, and maintenance on various ON24 Products and Platforms.

This is a part-time position, about 20-30 hours per week.

Primary Responsibilities

  • Support the Customer Success team with operational activities
  • Facilitate Account Setup, implementation, and ongoing account review and modification
  • Assist with the renewal process for annual renewal of accounts
  • Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels

 

Essential Experience

  • At least 2 years of work experience Customer Service or Customer Success
  • A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

 

Essential Skills

  • The ideal candidate has experience in Salesforce, Zendesk and a customer success application like Totango or Gainsight.
  • The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
  • Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
  • Excellent organizational, planning, and communication skills
  • Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

 

Highly Desired Experience

  • A solid understanding of live and on-demand streaming media technologies


ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.