Customer Success Support Specialist - Part Time

Customer Success Charlotte, North Carolina


Description

Awarded the Charlotte Observer’s Top Places to Work in Charlotte, NC, ON24 is seeking a Customer Service Support Specialist to assist with the setup, execution, and coordination of webcasts and virtual events. This role requires a highly detail-oriented individual who is comfortable interfacing with customers under fast-paced, time-critical situations and has excellent troubleshooting abilities.  Customer service skills and keen understanding of technology are critical components of this role. 

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest-profile companies.

Responsibilities

  • Use ON24’s virtual product suite to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys, archives and other event elements
  • Coordinate with Event Managers to manage the delivery of key event related elements
  • Perform event related tasks, such as conference bridge scheduling, work order processing, data input, answering event audience member inquiries, location design edits and custom reports generation
  • Work in a customer facing capacity to provide live webcast & virtual show monitoring and platform trainings
  • Perform other webcast and virtual event related activities as necessary

Required Experience

  • Strong technical skills and some knowledge of HTML and/or CSS
  • Experience with Adobe Creative and Microsoft Office suites

Essential Skills

  • Well organized and able to provide high quality work 100% of the time
  • An interest in learning about virtual events technologies and services
  • Integrity, creativity, high standards, persistence, and achievement oriented
  • Ability to thrive in a rapidly changing environment 
  • Sense of urgency to provide a rapid response to client requests
  • Ability to communicate effectively