Team Manager; Central/South Seattle Team

Adult Services Seattle, Washington


Northwest Center is looking for a Team Manager for our Employment Services team serving clients in the Central/South Seattle location POD. 

Northwest Center was founded in 1965 by parents who refused to institutionalize their children with developmental disabilities or accept the prevailing notion that their children couldn't be taught. Banding together to form Northwest Center, they hired their own teachers to develop education programs targeted to special needs children.  Since then, we have never stopped refusing to limit individuals with disabilities.  We are a leader in advancing equal opportunities for children and adults with disabilities. Our services for children provide early intervention, inclusive early learning, and after school programs. Our employment services include transition services, vocational training, job placement, and supported employment.  All we are missing is you.


Position Overview:
Our Team Manager will lead a multi-disciplinary team comprised of Employment Consultants and Direct Support Professionals, under the guidance of the Regional Director of Operations. Team Managers support their team members to provide exemplary customer service with a focus on building and maintaining relationships with consumers, support networks, employers and community partners.

Typically, Monday through Friday; 8:00 AM to 5:00 PM with occasional weekend and/or evening work.  The client’s schedule dictates this schedule; as such; hours and days may vary from one client’s needs to another.

$47,000+/yearly (depending on experience)


Relationship Management:
-Manage service quality provided to internal and external partners
-Contract compliance oversight
-Build and maintain relationships with employers
-Contract management for designated sites/contracts
-Build, understand and manage the health of client, support network, employer, community partner relationships
-Educate employers in the supervision, training, communication and support of the individual
-Provide job site visits for employers in service area

Team Management:
-Day to day management of team: Managing caseloads, professional staff development, approving timecards & PTO, conducting staff performance reviews and more.
-Schedule support for coaching services on a daily basis. Strategize for coverage.
-Hiring and Onboarding of new team members with help of recruiting team
-Train team members, employers, and community members
-Provide direct services (such as job coaching) as needed

-Build and manage team budget for fiscal year
-Forecast fiscal changes on a monthly basis
-Bill as needed for selected services

Future Planning/Strategy:
-Solicit and manage new referrals
-Capacity and resource planning
-Support in new contract acquisition
-Support team to understand and drive toward strategic measures


Does this sound like you?
-Fosters a growth mindset and strives to learn and develop.
-Can work independently as needed as well as identify when teamwork is beneficial.
-Provides quality service to all individuals we serve.
-Respects accountability and integrity in the work they do.
-Works well with people from all backgrounds and abilities.
-Stays organized when dealing with multiple tasks.
-Strives to keep the team focused on strategic measures.

-Communicate effectively, both orally and in writing, with individuals and groups regarding complex or sensitive issues or regulations.
-Capable of maintaining reliable personal transportation for work travel.
-Ability to provide coaching support at varying job sites that may include walking/standing for 3+ hours at time, climbing stairs, working outdoors or in industrial environments.
-Lift and carry up to 50lbs.; pulling/pushing up to 30lbs.
-Sitting up to eight (8) hours on chair or stool
-Valid Washington Drivers’ License
-Acceptable 5-year driving abstract
-Proof of sufficient auto insurance
-Ability to drive extensively on a daily basis including time in traffic.

-BA degree with specific college courses in the human services field OR
-Combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job. 
-Work history in the field of Human services/social work with an increasing leadership management experience preferred.

Desired Previous Knowledge:
-Individual Service Planning Process
-Customized Employment Processes
-State and Federal Human Service laws
-Advocacy issues and Positive Behavior Support
-Current and proposed legislation and laws of the local, state and federal governments that affect Northwest Center
-Accreditation systems, CARF, DOL, DVR, DDD

-Medical Benefits with elective Dental and Vision Options.
-401K with Company Match (after 1 year)
-Paid Time Off
-Company Paid Holidays
-Employee Assistance Program with access to amazing resources for everyday life.
-Gym Discount with Corporate Wellness Plan
-Value Village Discount


At Northwest Center, we don't just accept diversity and inclusion - we celebrate it, we support it, we live it and we flourish in it for the benefit of our employees, the community, and our clientele. It is our belief that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We are proud to be an equal opportunity workplace.