Customer Service Representative
Description
Join Our Team as a Customer Service Representative and be the face of Northwest Center (NWC), an organization and mission you can be proud of!
Are you a people person with a knack for problem-solving? We are seeking a dynamic individual to join our team as a part-time Customer Service Representative. As the first point of contact for our valued customers and staff, you will be the voice and smile of NWC, providing top-notch service both over the phone and in person.
Join us in delivering 5-star service and making a difference in the lives of our diverse customer base. Connect, listen, and exceed expectations as you help guide customers and employees to the solutions they need. Better yet, your work is contributing to the organization's mission of supporting children and adults with disabilities.
Apply now to embark on a rewarding journey with Northwest Center!
Location: Renton
Wage Range: $19.97 - $22 per hour
Hours: Monday – Friday, 8:00 AM to Noon (4 hours)
NWC Provides:
- 17 Accrued Paid Time Off Days Annually (hours prorated for part-time)
- Additional 1.5 Day of Floating Holidays, Parental Leave, Paid Compassion Leave, and up to 7 Paid Holidays
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Wellspring, including three free therapy sessions per year
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/
Essential Duties:
- Open and close Northwest Center location, making sure the area is clean and organized and confidential material is locked up.
- Greeting and allowing entrance for all incoming employees, customers, vendors, and visitors.
- Answering incoming calls on Microsoft Teams – remaining knowledgeable of all of the NWC services.
- Perform general administrative duties and special projects as assigned.
Requirements:
- 2 + year(s) Customer Service experience
- Call center experience preferred
- Ability to type 40 WPM.
- Proficiency in Windows, Excel, and Outlook e-mail.
- Ability to work at a stationary desk for extended periods of time
- Ability to use and work with computer monitors and complete keyboarding for extended periods of time
- Regular and punctual attendance
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.