Help Desk Technician

Infrastructure & Support Highland Park, Illinois


Position at Aculocity, LLC


Do you want to be a Help desk technician at Aculocity?

Who are we? Aculocity is a dynamic, fast moving, global technology consulting company that enhances business processes and uses technology to solve business problems. Since we launched in 2006, we have delivered custom software development solutions, implementation of software systems, business intelligence and business process solutions. We are also part of the GVW Group, LLC, portfolio of companies, and we are a premier provider of technology services for all GVW portfolio companies as well as an expanding external client base.

What will you do?  The Help Desk Technician serves as the first line of defense providing Level 1 support to computer system users of two corporate offices located in Highland Park, IL, and Rolling Meadows, IL. You will work within a team to assist in maintenance and operations of the corporate technology infrastructure. Providing front line user support for all of GVW Group’s holding companies, you literally help keep GVW Group running.


       Demonstrated ability to troubleshoot and resolve basic desktop, notebook and mobile issues.

       General understanding of computer networking, security and infrastructure best practices.

       Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail.

       Strong communication, interpersonal and customer service skills to work effectively both independently and as part of a team.

       Ability to meet the physical requirements of the position, including the ability to lift and handle up to 50 pounds in equipment.

       Work with other information system individuals, teams and vendors in other countries.

       Ability and willingness to provide support during off hours when necessary.


   What does it take to be a part of our team?

       Associates or BA/BS degree in computer science, engineering or equivalent practical experience.

       3-5 years work experience in Microsoft Windows desktops, servers and networks.

       Microsoft A+ certification or other industry recognized advanced certification.

       Knowledge of Microsoft Active Directory.

       Understanding of LAN/WAN, DNS/WINS, DHCP and mobile computing environments.



What else does it take to be a part of our team?

       CHARACTER: We look for people with integrity, honesty, loyalty, humility, and people who do not engage in internal politics.

       PROACTIVE: You are a doer, you are self-made and you have led big changes.

       RESULTS DRIVEN: You are a “finisher”, get things done, and like to win.

       ENTERPRISING: You think outside the box, can work in agile, unstructured environments and do not reinvent the wheel.

       GLOBAL PERSPECTIVE: You have a global view resulting from work with sophisticated international companies.

       SENSE OF URGENCY: You act with the realization that efficiency is vital to success.

       HIGHLY COLLABORATIVE: Collaboration is the fuel of our business, whether it is between employees, partners or customers. You are a driving force for continued efficiency among everyday tasks and a necessity for improving the outcomes of business activities.

Where will you work? The Help Desk Technician will work in the Highland Park, IL, office and will visit the Rolling Meadows, IL office.

What do we offer in benefits? We offer an attractive compensation and benefits package to include salary, variable compensation and benefits such as medical/dental/vision options, retirement/401K plans, etc.