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Senior QA Analyst

QA & Customer Support Toronto, Canada

Position at Zynga

Zynga is looking for a Senior Quality Assurance Analyst (QA) to oversee multiple mobile games within the With Friends franchise. The Senior QA Analyst is expected to juggle multiple responsibilities simultaneously while still ensuring timely delivery of releases. This person must have proven to consistently own, evangelize, and deliver quality on technically complicated features/areas.

Job Responsibilities

Lead ‘areas of testing’ for feature, regression and exploratory testing for multiple mobile games.

Lead by example and guide our vendor test testers towards a higher degree of efficiency and execution on any given feature or release.

Ability to explain testing techniques and approach to other disciplines such as production team, customer service, engineering, etc.

Develop team QA metrics that enable the QA Manager to make decisions to improve product quality.

Track quality metrics for each mobile game.

Takes on delegation from QA Manager/Producer. E.g. on boarding of new testers, chairs weekly QA meeting, maintain test cases in TestRail, etc.

Review and provide constructive feedback on test cases to junior testers.

Assumes full ownership on every release; break apart large, complex goals to create manageable tasks and more accurate estimates.

Experience working with offshore testers.

Creates release test strategy.

Creates test suites for complex features and cross-feature interactions.

Creates maintenance test suites (cross-feature testing, regression, sanity, build verification).

Creates partner SDK test suites (Ads, Analytics, Compliance, UA).

Works closely with Producer to setup weekly events to be published to our players; coordinating testing on non-Production and Production environments.

Constantly keep up with the software architecture for each game and understand how the architecture can influence the amount of testing needed, including optimizing tests that utilizes the same code paths.

Ability to take on features or game areas which are technically more challenging e.g. profile syncing, metadata, time-gated features.

Must Have Skills

Excellent communication skills; ability to ‘speak up’ to producers, product owners, engineers on risks and issues on behalf of the QA team.

Hold productive verbal and written conversations with studio leadership.

Ability to multi-task across games with parallel releases at the same time yet does not get sidetracked by things outside their control; has focus.

Ability to work under a high-pressure and fast moving environment.

Solid understanding of software development lifecycle that follows Agile, Iterative and/or Waterfall methodologies.

Experienced with using tools to support testing. E.g. Charles Proxy, Splunk, Experiment Manager, Device Debugging Tools (Android Monitor, XCode -- Used for gathering logs).

Very strong JIRA knowledge including dashboards, filters (advanced), boards and exporting.

Can apply advanced knowledge of testing to make testing more efficient (ex. test coverage).

Can critically analyze risks and what testing is needed to mitigate them. Understand mobile hardware and the challenges related to compatibility testing.

Proven understanding of client and server testing, including server validation (not just client-side testing).

Ability to carry out Payments testing to a high standard.

Has coach and mentor junior testers in the mobile game development lifecycle.

Keeps up to date on advances in testing techniques, and process; identify areas for improvements and proposes solutions.

Escalates personnel and performance issues to QA Manager.

Champions solutions to problems; be the voice of quality

Drives knowledge sharing in the team and ensures the team has no gaps in skill coverage.

Nice to Have Skills

Vendor management.

Creates non-functional test suites (performance, endurance, load, usability).

Expert knowledge of the game/product and branches out into learning about non-project specific areas like performance, network, security, UX and LiveOps.

Proficient at designing flow charts/ diagrams.

Understands the coverage automated testing gives and adjusts manual testing appropriately.

Can analyze performance data to find and report issues.

Knows how to research information on testing and apply the results.

Can read and understand scripts and basic code.

Additional Qualifications

ISTQB intermediate qualified

What we offer you:

  • Competitive salary, bonus plan, Zynga RSU’s, RRSP Match
  • Extended Health coverage as well as life Insurance
  • Goodlife fitness annual membership
  • Commuter benefits, daily lunches, snacks & drinks
  • Vacation: Open vacation policy
  • Generous Paid Maternity/Paternity leave
  • Zynga happy hours and frequent employee events
  • Casual dress every single day
  • Culture of diversity and inclusion
  • Work with cool people and impact millions of daily players!

Zynga is an equal opportunity employer. We are proud of our broad community; we do not discriminate on the basis of race, sex, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds. Join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

Zynga is committed to providing reasonable accommodation to applicants with disabilities. If you need an accommodation during the interview process, please let u