Director, Medical Information

Medical Affairs United States


Why Work for Us? 

Innovation. Act with Integrity. Collaboration. Embrace Diversity. Care

We come from many countries, cultures, races, ethnicities, abilities and nationalities. We bring our passions including singing, biking, swimming, dancing, cooking, volunteering, parenting, coaching and much more! We are proud of our nearly equal balance of men and women and strengthened by our non-binary and transgender team members. Every employee belongs. 

We offer challenging career opportunities, competitive benefits and an environment that recognizes and rewards performance.

Company Description

Zymeworks is a clinical-stage biopharmaceutical company dedicated to the discovery, development and commercialization of next-generation bispecific and multifunctional biotherapeutics, initially focused on the treatment of cancer.  Zymeworks’ suite of complementary therapeutic platforms and its fully-integrated drug development engine provide the flexibility and compatibility to precisely engineer and develop highly-differentiated product candidates. 

Zymeworks is seeking a highly motivated Director, Medical Information (MI) who is looking to grow their career with our company. A Director, MI plays a critical role in ensuring content is scientifically balanced, evidence-based, up to date and meets the scientific needs of customers to help inform clinical care and formulary access decisions. This role is accountable for the strategic planning and tactical execution of MI-related deliverables in the oncology therapeutic area, including launch planning, development of scientific responses to health care professional (HCP) inquiries, development of the MI team and MI Contact Center. The Director, MI has a deep understanding of the product/s and therapeutic area and serves as an influential partner to both the Medical Affairs and Commercial organizations.

This position will report to Director, Medical & Scientific Affairs and will be either remote or based in Seattle, WA or Vancouver, BC. 

Job Description and Responsibilities

  • Accountable for the strategic planning and tactical execution of Medical Information-related deliverables. Ensures the development/delivery of medical information on marketed and investigational products in response to unsolicited customer requests.
  • Collaborate with internal business partners (e.g. Medical & Scientific Affairs in-house and field teams, Global Safety/PV, etc.) to create topic specific presentations to be used reactively or proactively with HCPs that shares new information regarding a product/disease state or help fulfill knowledge gaps
  • Develop, review and maintain Medical Information materials, including: customized medical letters, standardized response letters, publication library, and summary of clinical papers in medical affairs library
  • Incorporate customer insight to identify, update, and develop new scientific materials in conjunction with Medical & Scientific Affairs leadership
  • Create, update and/or review medical information content on Zymeworks' products to ensure complex scientific content is summarized in a concise, simple and balanced manner utilizing the highest level of evidence, with critical evaluation of the data and literature
  • Plan and maintain a robust and up-to-date medical information database, including launch readiness plans that meet the scientific needs of customers through partnership with key stakeholders
  • Accountable for oversight of the MI Call Center
  • Assist with projects/processes related to the submission of medical information inquiries via phone, email, internal field- based tools (ie, Veeva CRM) and other formats whereby medical information requests are sent to MI for triaging and processing
  • Recognize, capture and report adverse events and product quality complaints according to policies and procedures
  • Coordination of MI resources for medical conferences
  • Develop respective SOPs and will ensure compliance with all legal and regulatory requirements
  • Able to assist Medical Communications projects on an ad-hoc basis


  • Doctorate level degree (MD, PhD, PharmD). An equivalent combination of education and experience may be considered.
  • A minimum of 5 years of experience in the pharmaceutical/biotech industries in Medical Affairs, with focus on Medical Information
  • Experience in oncology as a therapeutic area strongly preferred
  • Ability to apply knowledge of US healthcare environment and FDA, legal, regulatory, and compliance requirements as it applies to MI deliverables. Deep understanding of corresponding regulations, guidelines, standards and practices
  • Demonstrated ability to think strategically, lead initiatives, manage projects and partner with cross-functional stakeholders
  • Acts with integrity and commitment to compliance, while focusing on delivering results and maintaining strong customer service orientation
  • Strong skills with regard to literature searching, interpretation, and communication of complex medical, pharmacological, and scientific data to a variety of audiences
  • Excellent verbal and written communication skills, with meticulous attention to detail.
  • Medical Information experience in the USA required, and experience in ROW (or some fraction of Europe would be a plus)
  • Ability to cultivate and maintain productive relationships with KOLs and HCPs
  • Adhere to the highest degree of professional standards and strict confidentiality on matters that require discretion

Additional Information

  • Ability to travel 15% of the time

NOTE TO EMPLOYMENT AGENCIES: Zymeworks values our relationships with our Recruitment Partners. We will only accept resumes from those partners whom have been contracted by a member of our Human Resources team to collaborate with us. Zymeworks is not responsible for any fees related to resumes that are unsolicited or are received without contract.