Employee Experience Specialist

People & Culture (HR) San Jose, California


Employee Experience Specialist

Location: San Jose, CA  

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,500 companies and 12M employees. We work in a fast-paced, dynamic, and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative, and humble people that want to make a difference.

Come and join our team and be part of this exciting transformation to cloud-based security!

We are currently seeking an Employee Experience Specialist to join our team as we continue to expand our rapidly growing global network infrastructure. This new role will help to support our North and South America Employee Experience Team.  Specifically, we are looking for someone that can help our team to transform the way we conduct our employee experience through process enhancements, new technologies, and operational expertise. 

Responsibilities/What you’ll do:

  • Partner with the global People and Culture team to deliver a world-class employee experience
  • Support a high hiring velocity by optimizing a strategic offer generation, on-boarding, and orientation process
  • Facilitate the immigration process by working closely with our legal attorneys (50% of role)
  • Generate and analyze HR-related reports as needed from our HRIS
  • Contribute to policy creation and manage the Employee Experience intranet 
  • Serve as the first line of assistance for employee queries 
  • Manage daily administration of our internal databases including HRIS, background checks, ServiceNow, etc. 
  • Facilitate the offboarding process with exiting employees 
  • Complete employee verifications
  • Stay current on HR technologies and seek ways to improve employee experience and administrative efficiency via technology
  • Assist with ad-hoc projects as needed

Skills we're looking for: 

  • Hustle and creativity when it comes to problem-solving and can also lead people to get things done 
  • Never-ending desire to grow and learn
  • Teamwork, collaboration, and relationship-building skills are given the global nature of our team
  • Strong interpersonal, verbal, and written communication skills that will influence others
  • Experience in process optimization (process mapping and optimization, program management is a plus)


  • BA/BS degree or equivalent industry experience
  • 3+ years of experience working in human resources is required, preferably with a background in People Ops or HR technologies
  • Experience in a fast-paced, high growth work environment is highly desired 
  • Experience with visa processing and managing legal attorney relations
  • Experience supporting operational HR programs
  • Experience supporting HR functions across multiple countries (US, Canada, Mexico, Brazil, Costa Rica)
  • A passion for organizational culture, design, the future of work, and human-centric People approaches
  • Experience working with and optimizing HR platforms/technologies
  • Experience with SAP SuccessFactors is a plus 
  • Excellent written and verbal communication skills 
  • Friendly, energetic, and comfortable operating in a fluid environment
  • Must exercise absolute discretion both inside and outside the company 


What You Can Expect From Us:

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate, and collaborative workplace
  • Competitive salary and benefits, including equity
  • The pace and excitement of working for a Silicon Valley Unicorn

Why Zscaler?

  • Zscaler is the world’s leading software-as-a-service security platform
  • We deliver best of breed security services with unprecedented scale
  • We protect 15 million users, in 3,250 organizations, across 185+ countries
  • Blue Chip Customers (200 of Global 2,000 in our portfolio)
  • Glassdoor rating of 4.7/5.0 + 98% CEO Approval = Exceptional place to work! Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at http://www.zscaler.com. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.