Project Manager

Customer Services Chandigarh, India


Description

Overview:

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day.
We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

Position: Project Manager
Location: Chandigarh, India

Responsibilities:

Relation Building: Establish relationships with key customer stakeholders

Project Management:

 - Establishes success criteria, milestones and timelines for projects
 - Ensure projects are on track and on time. Escalates blocking issues to appropriate teams
- Manage internal customers, to ensure all teams are aligned and working their deliverables
- Establish ongoing meetings with various audiences
- Ensure all project tracking databases are up to date

Systems

- Ensure all systems initiatives are managed including Customer Care Tools and systems
- Ensure data integrity for tickets systems including accounts, users, entitlement

Communication

- Ensure internal customers are constantly updated on the status and progress of their projects. Different messages are required for different audiences

Administrative:

- Hours – Business hours support, per specific shift
- Other duties or projects, as assigned

Requirements:

- 4 year college degree
- Strong verbal and written communication skills
- Strong project management and organizational skills
- Ability to work on multiple projects simultaneously
- Ability to present to a large audience and facilitate calls of that size
- Working experience in Salesforce, Inspire Planner, or other project management tools is highly desirable
- Prior experience in networking, security products, and enterprise network infrastructure a huge plus

Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ: ZS ) is available at http://www.zscaler.com. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.