Manager, Technical Account Management - EMEA

Customer Services Wroclaw, Poland


Description

We are looking for people who are sharp, creative and hardworking, with an unwavering desire to be the best. 

Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and every market segmentation. Zscaler has been a leader in Gartner’s MQ for 9 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well-positioned to dominate this massively growing cloud security market.  

The Zscaler Culture 

Winning Technology and Products -
We offer the best technology and products for the Cloud First world. We pioneered cloud security and continue to grow our 20B + TAM by releasing new products every year. 
Supportive Leadership – An industry-leading leadership team with strong values, off the chart business acumen that will help you succeed quickly while providing mentorship and career growth.
Competitive; We Play to Win – We are playing in a Rapidly growing TAM and huge market mega-shifts that leads directly to Zscaler; tracking a growth path similar to Salesforce, Workday, & ServiceNow.
 
TAM Manager, Poland
 
We need individuals that:  
Have proven leadership skills, possess both sound technical backgrounds, coupled with excellent business acumen. We are looking for someone who has a track record of leading high performing teams to achieve their goals. You must have solid people management skills, but also the ability to manage escalations, and work in the fast pace of a rapidly growing company, so a calm head in a crisis is a must.  You will also be expected to work closely with our cross functional teams in Support, Engineering, Ops, and sales, so a collaboration and team ethics is essential.
  • Provide input to the organi‚Äčzations strategic initiatives and drive these with the team
  • Establish operational objectives and work plans and delegates assignments to subordinates
  • Drive behavior, motivate, and above all, support the existing TAM team – coach them, contribute to customer pursuits, get your hands dirty – whatever it takes…
  • Hire and retain the best talent available
  • Develop the team through training and certification
  • Drive the implementation of the transformation and architectural roadmaps
  • Working closely with the Customer Success Managers to drive project and engagement plans with your clients
  • Provide technical leadership during major incidents
  • Improve service availability, security posture and service consumption.
  • Build a relationship with our clients.
  • Resolve the more difficult technical issues and lingering issues our clients may have
  • Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
  • Maintain client specific documentation. Incident response plans, architectural and deployment documentation
 
The ideal candidate will have;
  • Preferred past experience hiring/building and defining roles for a world-class technical teams up to 15 members
  • Our strong preference is a proven consultancy background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.
  • Direct management experience (3 years minimum) with demonstrated effective leadership in terms of improving supervision of costs, methods, and staffing.
  • 10+ years’ experience in a technical role involving networking or information security.
  • Intimate knowledge of HTTP, HTTPS, TCP and core networking protocols.
  • Strong customer management skills during and post incident response and the ability to influence our clients choices.
  • You will have a detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls.
  • Vendor certification CISSP, CCIE, CCNP, JNCIE, MCSE a distinct advantage.
 
In return, we will invest in you, and your customers. You will be supported by a world-class team made up of some of the most prominent names in security who turn our customers into advocates and give you the skills you need to build a highly successful career.

Additionally, we will make every effort:
  • To provide you with the best support, learning, and access to expertise in the marketplace.
  • To invest in your personal and professional growth and reward you accordingly with competitive pay, benefits, and equity.
  • And, provide you with an environment that is defined by collaboration.  

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Unique ID: 6368