ZoomCare Careers

Description

• Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.

• Perform routine patient care tasks during shifts, including rooming patients, taking vitals, and assisting with procedures; step into clinical roles for walk-in patient flow as needed to reduce bottlenecks and maintain smooth operations.
• Provide mentorship and hands-on support to MAs, ensuring high-quality patient care; coordinate and assign breaks and lunches for MAs and lab staff, assigning MAs to support the lab as needed.
• Manage clinic operations to ensure efficient workflows for patient care and lab services; monitor and maintain inventory levels with a focus on efficiency and waste reduction.
• Support effective use of technology and EHR systems, providing troubleshooting and assistance; identify workflow improvement opportunities, bringing recommendations to the DM for approval and implementation.
• Supervise MAs, Lab Associates, MTs, and MLTs, providing daily guidance and support; collaborate with providers and nurses to enable them to work at the top of their licensure.
• Assist with training and onboarding new staff, ensuring familiarity with workflows, protocols, and operational expectations; address staff performance issues through coaching or disciplinary actions as necessary.
• Foster a positive, collaborative work environment aligned with clinic values; support recruitment by participating in MA interviews.
• Act as the on-site liaison between the DM and clinic staff, escalating critical issues as needed; partner with safety, training, and compliance teams to uphold safety protocols and regulatory standards.
• Participate in regular meetings with the DM, reporting on staffing, patient care, and operational performance; respond effectively to unexpected challenges or emergencies to minimize disruptions to patient care.
• Coordinate with other supervisors or teams to share staff or resources between clinics as needed.
• Other duties as assigned.

• High school diploma or GED equivalent; bachelor's degree in healthcare management, business administration, or related field, preferred.
• 2+ years of leadership experience in retail, customer service, or a related field; healthcare experience preferred but not required.
• Proven ability to manage small teams of approximately five people, with a focus on performance management, team development, and collaboration.
• Experience as a Medical Assistant (MA) or in a similar clinical support role.
• Strong organizational and multitasking skills with the capacity to handle multiple priorities in a fast-paced environment.
• Demonstrated ability to coach, mentor, and manage performance to create a positive and collaborative team atmosphere.
• Familiarity with patient scheduling, walk-in management, and basic lab workflows.
• Excellent communication and interpersonal skills to engage effectively across clinical, lab, and operational teams.
• Experience coordinating with multidisciplinary teams, including lab personnel, to ensure seamless operations.

• Medical, Dental, Vision benefits
• 401K with employer match
• Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program
• Salary Range: $70,000 - $75,000
• Other Compensation: May be eligible for other compensation such as bonuses 

• Work is performed in a fast-paced clinic and lab setting with patient interaction.
• Exposure to hazardous materials and infectious diseases is possible.
• Frequent use of computers, EHR systems, and medical equipment.
• Prolonged standing and walking required throughout shifts.
• Occasional crouching, kneeling, and bending, lifting or moving of items up to 25 pounds.
• Ability to respond quickly to urgent situations as needed.