Description

Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Order Management Specialist reviews and resolves many different types of client requests utilizing multiple Zones systems.  This position interacts with clients indirectly via email, electronic portals and most importantly through quick work performance of standardized client requests.  Client requests include order status, order modifications, freight upgrades, returns, quoting new business and more, and this position will complete the final resolution of these issues and report their work to the client upon completion.  This position reports to the Director of Supply Chain Operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learn and master the different client request types (quoting, order status, returns, etc.)
• Effective use of Zones systems: ServiceNow, Microsoft CRM and Dynamics
• Resolve issues within client service level agreement timeliness
• Proactively identify and help implement enhancements to order management processes and tools
• Develop internal relationships to improve Zones’ performance for clients

We are seeking candidates with the following:

• High School Diploma or equivalent
• 2+ years Order Management, Customer Service or Data Entry experience
• Familiarity with order fulfillment, corporate purchasing
• Attention to detail and accurate results
• Ability to work independently
• Excellent verbal and written communication skills
• Experience in handling a high volume of inbound inquires
• “5-Star” customer focus

Qualified candidates can expect an hourly range of $25.00 - $29.00.

Note: Compensation is benchmarked on local Washington area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

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Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.