Zones LLC. Careers

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Position Overview

The Computer Operator will be responsible to support the mission of the department by executing the production schedule and monitoring & maintaining the systems on a 7/24 basis. Computer Operators monitor all systems and services and troubleshoots escalates and resolves issues as they occur. The Computer Operator is responsible for logging, tracking, and communicating issues to the appropriate resources.  The Operator is also responsible for end user security; creating accounts and providing access to the company’s systems.

Key Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor all servers and systems including legacy systems
• Ensures AX, SQL, Oracle, EDI, HP, Linux batch processes complete successfully
• Conducts 1st, 2nd and 3rd level problem diagnosis using documented procedures and available tools. Operator initiates escalation as appropriate to the next level of support personnel or vendors and follows through until the issue is resolved.
• Ensures Invoices, reports are printed or electronically delivered.
• Maintains EDI system checklists, corrects and resubmits EDI invoices
• Develops and maintains documentation of operational procedures
• Provides operational assistance to programmers, BSA’s or other IT staff
• Create & maintain all process documentation and recovery procedures
• Monitor all servers and systems including legacy systems
• Ensure new hire accounts are processed according to SLA
• Works additional shifts, weekends and holidays as needed due to work volume and staffing availability
• Ensure deactivation of termed employee accounts are processed with in SLA and company assets are recovered

We are seeking candidates with the following qualifications:

• BA/BS in IT, IS or a related field, or equivalent experience
• Good written and verbal communications, along with strong organizational skills are required
• Need to be able to multi-task and work well with minimum supervision in a sometimes high pressure work environment

Technology Focus & Requirements

• Must have general knowledge of PC’s, and servers and Microsoft Office
• Exposure to Dynamics AX, Linux, EDI, FTP, SQL, and Active Directory
• Exposure to Exchange, Cisco Phones, Oracle is a plus.
• Knowledge of desktop & server hardware and software applications is preferred
• Exposure or experience with system monitoring, job scheduling or computer operations is preferred 

At Zones, we take great pride in offering a full spectrum of comprehensive, flexible benefit programs to our employees:

• Medical/dental/vision coverage
• 401(k) plan with matching provision
• Life insurance
• Paid Time Off (PTO)
• Financial protection benefits
• Group discounts & perks
• Wellness programs
• And more 

Zones is also proud to be a certified Minority Business Enterprise (MBE), Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council), and Equal Employment Opportunity Employer (EEOE) committed to diversity and inclusion. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.

We offer employment and advancement opportunities to every applicant.

Come join our team. Let’s talk.