Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Director of HR Shared Services will lead the development and implementation of efficient, scalable HR shared services that support the organization’s strategic objectives. This role requires a dynamic leader with a strategic vision to enhance HR service delivery through innovative processes, technology, and continuous improvement.

What you will do as the Director of HR Shared Services

• Strategic Leadership: Develop and execute the HR shared services strategy aligned with the company’s goals and objectives. Ensure the strategy supports business growth and enhances employee experience.
• Service Delivery Management: Oversee the delivery of HR services including benefits administration, HR information systems (HRIS), and compliance.
• Process Improvement: Identify and implement process improvements to increase the efficiency and effectiveness of HR operations. Utilize metrics and data analysis to drive decision-making.
• Technology: Oversee the management of HR technologies and systems that support shared services and HR functions. Ensure systems are integrated and provide a seamless user experience.
• Compliance and Risk Management: Ensure compliance with all applicable labor laws and regulations. Develop and enforce policies and procedures to mitigate HR-related risks.
• Team Leadership: Manage, mentor, and develop a high-performing HR shared services team. Foster a culture of continuous learning and improvement.
• Stakeholder Engagement: Collaborate with senior leadership and other departments to ensure HR services align with business needs.
• Budget Management: Develop and manage the HR shared services budget. Monitor expenses and optimize costs while maintaining high service levels.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) for HR shared services. Regularly report on performance and implement corrective actions as needed.
• Vendor Management: Oversee relationships with external HR service providers, ensuring quality and cost-effective service delivery.

What you will bring to the Team

• Minimum of 10 years of HR experience, with at least 5 years in a senior HR leadership role. Prior experience in overseeing HR shared services or HR operations.
• Strong strategic thinking and problem-solving skills
• Excellent leadership and team management abilities
• In-depth knowledge of HRIS and other HR technologies
• In-depth knowledge of global benefits
• Demonstrated experience in process improvement and change management to drive operational efficiencies
• Strong analytical skills and experience with HR metrics and data analysis
• Excellent communication and interpersonal skills
• Comprehensive knowledge of labor laws and HR best practices
• Ability to manage multiple priorities and work under pressure

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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