Technical Specialist I
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 6+ Months
Location: Bowling Green, KY
Pay: $30.00 - $35.00; commensurate with experience
Hours: 8:00 am - 5:00 pm
Tuberculosis Test Required
The Technical Support Specialist is responsible for assisting in the design, delivery, and improvement of in-house software applications as assigned, training end users on the use of specialized hardware and related software. Provides support for multiple systems and/or medical devices. This position also includes troubleshooting network equipment, various computing hardware, interfaces, and software applications with staff such as Applications Analysts, Programmers, Network Staff, System Administrators, and other business units.
What you will do as the Technical Support Specialist:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Knowledge of Microsoft Windows Operating Systems (such as XP, 7, 8, 10).
- Ability to analyze and understand moderate to complex business processes and software applications.
- Ability to work with moderate supervision
- Ability to troubleshoot and problem solve PC issues through to resolution (working with processors, random access memory, power supplies, video adapter cards, network interface cards, expansion cards, external media drives, backups, disk imaging, encryption software, virus protection software, boot processes, etc.).
- Knowledge of communications processes.
- Knowledge of Microsoft Office Products.
- Knowledge of CompuTrace software.
- Ability to read and comprehend instructions, short correspondence and memos. Ability to present information in one-on-one situations to users, vendors, management, etc.
- Ability to install new software, RAM, hard drives, sound cards, CPU's, expansion cards, etc.
- Knowledge of campus communications hubs.
- Ability to organize work priorities and meet specific objectives under time constraints.
- Ability to learn quickly and follow instructions.
- Ability to manage multiple tasks simultaneously.
- Strong interpersonal skills.
What you will bring to the team:
- BS Degree in an Information Technology related field (OR) Two-year Technical degree or equivalent with two years applicable work experience (OR) Five years applicable work experience.
- Five years of information technology support experience plus 1 year Med Center Health experience required.
- CompTIA A+ certification or Network+ certification required.
- Dell Warranty Parts Direct Certification required.
- Completion of at least two certifications, which include: MCSA (Microsoft Certified Solution Associate), MCITP, MCDST, MCSA (Microsoft Certified System Administrator), MTA, CCENT, Security +, Network + or other valid IT related certifications approved by IT Management.
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Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.