Customer Operations Analyst
Description
Fluidra is looking for a Customer Operations Analyst to join our team in Carlsbad, CA.
WHAT YOU WILL CONTRIBUTE
The Customer Operations Analyst for the Leslie's Account will serve as the key liaison between Leslie’s and Fluidra, ensuring operational excellence and seamless collaboration across all aspects of the supply chain. This role is pivotal in aligning Fluidra’s operations with Leslie’s expectations, driving demand synchronization, order fulfillment, shipping efficiency, and supply chain transparency to deliver best-in-class service. Additionally, you will:
- Act as the central point of contact to synchronize demand planning between Leslie’s and Fluidra.
- Facilitate collaboration between Leslie’s, Fluidra’s Marketing, Sales, and Demand Planning teams.
- Ensure alignment on forecasts, promotions, and seasonal needs to prevent gaps or overstock.
- Oversee order entry processes, ensuring all orders match planned demand and are correctly prioritized.
- Work with Leslie’s team and Fluidra’s Customer Service team to manage and resolve order discrepancies.
- Ensure orders reflect customer priorities and adapt processes as required.
- Continuously assess Leslie’s priorities and ensure these are reflected in Fluidra’s operations.
- Drive alignment across cross-functional teams to maintain a high service level.
- Monitor and ensure on-time shipment of all Leslie’s order lines, avoiding delays.
- Develop and maintain key performance indicators (KPIs) to track shipping performance and identify bottlenecks.
- Collaborate with the OTC and shipping teams to proactively address delivery challenges.
- Align incoming product flow with Leslie’s future needs, identifying and mitigating risks early.
- Provide clear and proactive communication to Leslie’s in the event of potential supply challenges.
- Drive collaboration with Fluidra’s broader supply chain team to ensure smooth product availability.
- Represent Leslie’s voice across all Fluidra operations.
- Act as an advocate for Leslie’s priorities and expectations to influence Fluidra’s internal processes and strategy.
WHAT WE SEEK
- 5+ years of experience in supply chain operations, customer operations, or a similar role.
- Experience in demand planning, order management, and shipping logistics preferred.
- Familiarity with ERP systems and data-driven tools to monitor and optimize performance.
- Proven ability to lead and collaborate across diverse teams within a supply chain organization.
- Strong prioritization and problem-solving skills, with a focus on delivering customer-centric solutions.
- Proficiency in navigating and leveraging IT systems and data analytics for decision-making.
- Exceptional communication and influencing skills to ensure alignment across all stakeholders.
- Agile and adaptable mindset, capable of managing dynamic customer needs and operational demands.
- High degree of customer focus, with the ability to anticipate and exceed expectations.
EDUCATION
Bachelor’s degree in Supply Chain, Operations Management, Business Administration, or a related field.
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- 9/80 work week schedule (EVERY OTHER FRIDAY OFF!) with subsequent Fridays WFH
- Flexible vacation
- 11 paid Holidays
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events!
- On-site gym, ping-pong, foosball, outdoor bocce ball court, BBQ & firepit
- Generous product discounts
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
Expected salary range is $70,000-80,000. Fluidra offers a comprehensive total rewards / benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.