Contract Customer For Life Advocate
Description
Do you enjoy working in a cross-functional capacity with both customers and employees providing inside sales support? We are looking for someone who has a positive attitude and experience in a fast-paced call center environment. If this sounds like you, we’d love to discuss our Contract Customer for Life Advocate position.
WHAT YOU WILL CONTRIBUTE
Responsible for providing customer support to distributors and dealers for various inquiries, including order processing/tracking, shipment error resolution, and credit and rebills processing. Key point of contact for field sales representatives operating as their internal sales support representative. Additionally, you will:
- Provide customer service via email and over the telephone for your assigned region.
- Partner with Sales Managers to resolve customer inquiries and issues.
- Process sales, demo and accommodation orders, as well as tracking shipments.
- Work with customers to resolve shipment errors, including product shortages and overages.
- Process customer product returns, including overstock and freight damages claims.
- Assist with processing credit and rebill for terms and pricing discrepancies.
- Function as a back-up CFL Advocate for other regions when necessary.
- As needed assist with processing whole goods warranty credit and replacements for our wholesale distributor customers.
WHAT WE SEEK
- 2 years’ experience delivering customer service with a positive attitude and cheerful disposition.
- Ability to type 50 WPM.
- Must be able to work with minimal supervision in a fast-paced environment and have the ability to multi-task.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
- Strong written and pleasant verbal communication skills.
EDUCATION
High school education or equivalent.
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- Company sponsored FUN events!
WHY WORK FOR FLUIDRA?
We’re an industry‐leading, global company with a legacy of innovation. Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.
Recognized as the foremost provider of reliable and visionary pool equipment, our reach extends worldwide across both the residential and commercial pool and wellness markets. We now have over 7,000 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't know if you meet every single requirement listed? At Fluidra, we thrive on building a diverse and inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! While your experience may not effectively meet the requirements for this role, there may be another role in the organization that does better align with your experience and background. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age or veteran status.
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