Territory Service Manager

Field Service Burlington, Ontario

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Description

Fluidra is looking for a  Territory Service Manager to join our team.
WHAT YOU WILL CONTRIBUTE  
The Territory Service Manager (TSM) will be the key lead in providing targeted infield Service, Technical and Sales support for key accounts. In addition to providing technical and service support to existing Fluidra customers the TSM will be responsible for identifying prospective service, repair & renovation swimming pool and spa companies within their assigned region. The TSM will be a conduit to drive dealer insights to internal departments for future strategic development. This position would include moderate travel within the assigned territory that has been identified as high potential growth opportunity. Additionally, you will:  
  • Provide technical (phone and email) and in-field service support to existing Fluidra customers.
  • Identify & drive infield conversion of service, repair, and renovation swimming pool companies within assigned region.
  • Technical sales presentations at targeted dealers.
  • Technical sales presentations at local trade association meetings.
  • Sales presentations at distributor table top events.
  • Assist sales force converting targeted service accounts.
  • Provide weekly update and status of executions.
  • Provide assistance by communicating voice of the customer insights for the development and execution of programs, products, price positioning & training.
 
WHAT WE SEEK
  • Solid technical knowledge of Fluidra & competitive swimming pool equipment and parts from a “service, repair, & renovation” perspective.
  • Understanding of service, repair & renovation company business model and needs.
  • Strong verbal communication skills.
  • Understanding of swimming pool equipment “2-step” distribution model.
  • Ability to travel and work in different markets for short periods of time.
  • Ability to collaborate cross functionally while balancing customer needs with Fluidra corporate goals of revenue & profitability.
  • Ability to operate basic Microsoft office software such as Word & Excel, Google email & scheduling.
  • A valid Ontario drivers license with abstract required with application
  • Knowledge of TSSA and ESA codes pertaining to installation of swimming pool equipment 
EDUCATION
High school diploma or equivalent.
 
WHAT WE OFFER  
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: 
  • 11 paid Holidays
  • Full range of health benefits including medical, dental & vision, short & long-term disability
  • RRSP matching (100% of first 3% contributed, 50% of the next 2%)
  • Health and wellness programs / gym reimbursement
  • Educational assistance up to $7,000 per year
  • Company sponsored FUN events!
  • Generous product discounts
 
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP®, S.R. Smith®, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Del® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
 
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
 
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

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