Provisioning Specialist

Finance Remote - Mexico Guadalajara, Jalisco


Description

Position at VIPRE Security Group

The VSG billing team is looking for a Provisioning Specialist to assist the larger team. This individual will report in to the to the Senior Billing Lead and assist on our two largest accounts.

Essential Duties and Responsibilities

  • Gather order information, review, and process orders and invoices in a timely manner
  • Monitor phone queue and address customer service calls
  • Provide backup to other team members and assist with the queue of orders
  • Proactively contact customers with expiring contracts, generate renewal quotes, and ensure renewals are complete
  • Follow up in a timely manner on all Customer inquiries
  • Report issues to the Team Leader or Manager

 Qualifications / Skills

  • At least 1 year of experience providing customer support¬†
  • Excellent computer skills (working knowledge of MS Office suite is a must!)
  • Strong phone presence and verbal communication skills
  • Detail-oriented, effective written communication skills, ability to multi-task
  • Active listening, time management and judgement skills
  • Team player and fast learner with a solid work ethic

Preferred Skills

  • Prior experience with Salesforce and/or Oracle Fusion is a plus!
  • Basic knowledge of accounting

Communication

Education / Experience

  • High School diploma required
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