Operations Coordinator
Description
The Opportunity:
TDS Gift Cards, a division of Ziff Davis, is a leading platform solution for global Prepaid/Gift Card processing and program management. TDS is licensed to manage programs for Airbnb, Uber, Netflix, DoorDash, Meta, eBay, Instacart, and many others. TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and brand via prepaid cards, pincode and digital solution programs through major retailers and digital distributors across the globe. TDS develops individualized strategic retail rollout plans for its digital partners to maximize revenue, branding and marketing results, making it easy for brands to own and run a global gift card program.
TDS develops unique prepaid card products and delivers them to consumers through a worldwide network of leading retailers and alternative distribution partners across 50+ countries. TDS has offices across the US, Mexico City, Brazil, Australia, France and the UK.
The TDS culture and business has been built upon an entrepreneurial drive and created by experienced leaders and a team of people that thrive in a fast-paced, dynamic, creative and energetic environment. TDS is looking to complement this team with an Operations Coordinator as described below.
As the TDS Operations Coordinator, based remotely in the USA, this individual should be able to wear many hats and pay great attention to detail. Acting as a utility player across the Operations team, this individual will be cross trained in many areas, systems, and processes. As direct support to the Operations Manager, you will be assisting on many aspects of the operations side of the business, which includes our technology stack and APIs, print production, customer service, data and reporting, our sales and analytics platform, and more. You will be responsible for managing your prioritized task list, following up with contacts in a timely manner, and effectively communicating with other TDS’ departments. This individual must also be able to balance a fast-paced work environment and stay organized.
If this role sounds interesting to you, please submit your resume and cover letter with your application.
Key Responsibilities:
- Assisting with the day to day needs of various clients
- Creating products/skus and data batches for print runs and digital distribution
- Activate and deactivate cards or codes when needed
- Work with the print team to help process physical print orders
- Proofing our Partners’ digital customer journey flows on retailer websites around the globe
- Handling customer service inquiries that originate from the client, activator, or customer
- Entering retailer margins into the reporting table for new transactions that take place
- Providing updated art and text to online retailers when our Partners refresh their branding, and auditing these changes to ensure they take effect
- Following up on missing merchant IDs and names to enter into our mapping table for reporting
- Creating and monitoring partner accounts for our various tools to ensure we have a current list of personnel and the services are being utilized
- Working with the TDS retail team to help rename and categorize retailers for our sales and analytics tool
- Creating new documentation and fine-tuning existing documentation to ensure it is accurate and current
- Managing your task list and completing those tasks based on priority and deadlines
Job Qualifications:
- This is an entry level position for candidates with 1-2 years experience in a coordinator role
- Strong interpersonal and communication skills
- Ability to work with a team and be client-facing
- Excels in a multi-tasking role
- Able to take direction, as well as work independently
- Learns quickly and is able to retain a lot of information in order to tackle tasks accurately and efficiently
- The ability to pivot and think critically is key to growth in this position
- Attention to detail, organized and thorough, with a desire for continuous improvements is key to this role
- Proficiency in Microsoft Office suite & Jira
- Bachelor’s degree is required
About Ziff Davis Shopping
Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run VoucherCodes, one of the leading discount code brands in the UK.
Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run VoucherCodes, one of the leading discount code brands in the UK.
About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.
Our Benefits
Ziff Davis Shopping offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan.
We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.
At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.
If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ziff Davis Shopping is the place for you.
Compensation Range
Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $50,000 to $65,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.
Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.
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