User Support Executive (12 Month Fixed Term Contract)

Operations London, United Kingdom


Position at RetailMeNot

With over 8 million members, VoucherCodes is one of the UK’s largest money saving websites. Partnered with big brands like ASOS, Nike, Argos, Expedia and Pizza Express, we receive over 8 million visits per month. Right now, we’re looking for an enthusiastic User Support Executive to work as part of our Support team. 

Your role will sit within the Operations team, helping to maintain our high standard of customer service to the users of VoucherCodes. As a User Support Executive you’ll be responsible for resolving escalated customer issues via email, live chat and on the phone, whilst maintaining a positive and friendly attitude. 

This is a great opportunity for someone who has a passion to provide an outstanding customer service experience. Liaising with different parts of the business to resolve any issues a user may have, this is a great chance to improve communication skills and learn all about one of the UK’s most popular savings websites. We’re looking for someone who is motivated and has a great attention to detail, whilst being happy to work independently and as part of a team. 

What we need from you

  • 2 years experience of delivering excellent customer service in retail, call centres or online customer service teams.
  • Experience using live chats and Zendesk 
  • Strong written and verbal communication skills.
  • Excellent organisational and administrative skills.
  • Ability to use initiative and analyse problems.
  • Friendly, positive and can-do manner.
  • Research and resolve any problems in a friendly and efficient manner.
  • A strong customer focus and a tenacious pursuit of business and team goals.
  • Ability to prioritise a complex workload under pressure.
  • Forensic attention to detail.
  • 2:2 Undergraduate degree from respected university or relevant experience commensurate to a bachelor's degree.

What you’ll be doing

  • Investigating and resolving all customer support issues, using our Customer Relation Management tool, Zendesk.
  • Liaising with different parts of the business to resolve technical issues both on our website and on our partners’ sites.
  • Testing voucher codes and other offers to verify reported problems.
  • Flagging issues with relevant team members.
  • General administration support to the Customer Service Manager.

What you’ll get from us

  • A culture that pushes you to be your best self
  • Two uninterrupted hours a week dedicated to your personal development
  • The flexibility to get that perfect work/life balance
  • Zumba, football, table football, and pool table to work off all the free snacks
  • Quarterly socials to let your hair down with your team
  • Highly competitive salary 
  • Annual retreat to take a well deserved break

Join us at our bright, spacious open-plan office. Situated in the heart of London, we occupy all three floors of Yeoman House in Clerkenwell. The area is home to a wonderful array of cafés, restaurants, pubs and galleries. For the more adventurous, there's some of the best street food London has to offer right on our doorstep.You will also have flexibility to get that perfect work/life balance by working some days remotely if you wish. 

So, what's next?

If we’ve piqued your interest, all you need to do to apply is send us your CV with a 200-300 word covering letter outlining why this role and VoucherCodes appeal to you (remember we’ll also have your CV so use this space to tell us what you’re excited about rather than what you’ve already achieved). 

Vouchercodes is part of Ziff Davis. Ziff Davis (Nasdaq: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech. We aspire to build a sustainable, profitable and growing enterprise — and much of this is dependent on the calibre of people, technology and culture that are all important parts of the transaction. 

Want to know more? Check out our careers page