Customer Success Manager
Description
Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run the leading Cash Back, Reward and Coupon codes brands in the UK (Voucher Codes).
We are currently looking for a Customer Success Manager to add to our dynamic team.
About The Role:
As the Customer Success Manager within Ziff Davis Shopping, you will support Sales Account Directors with data reporting & analysis, content management and more for our US and CA shopping brands: RetailMeNot, Offers.com, and Black Friday websites. You will interact with a volume of clients through calls and email in partnership with the Account Director in order to build client relationships & grow program success. You will retrieve data from 3rd party and internal systems to analyze program performance, and make strategic growth recommendations in the area of media and rewards (e.g. cash back). You will also help with various tasks including day-to-day management of accounts, working directly with clients, networks, and agencies to ensure overall success of client goals.
Sounds interesting? Want to know more? Read on!
What You’ll Do:
- Partner with your Account Team (Account Director, Media Planner, Merchandiser) to develop strategic campaigns that drive revenue for your book of accounts.
- You'll monitor and report on effectiveness of optimized campaigns
- You'll work with your Account Team to track sales opportunities, ensure opportunities are activated and conduct analysis to evaluate ongoing performance.
- You’ll create and present performance results material to your clients and make recommendations for future investment.
- You'll collaborate with Finance and Account Directors to ensure accurate revenue tracking
Who You Are:
- You have 2 to 5 years experience in account management, customer/client success, marketing or project management
- You're able to multitask, meet deadlines and comfortable with regular reprioritizations
- You've got a real passion for data! Strong analytical skills with the ability to interpret and tell a story with data.
- You are an excellent communicator with great interpersonal skills
- You enjoy working in a dynamic, results driven environment and have a can-do attitude
- You have experience in online advertising, mobile, retail industry or marketing services
- You have affiliate marketing experience (a plus)
- You're experienced in MS Office or G Suite, and ideally Salesforce as well as Tableau.
We Offer Great Benefits:
- Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
- Flexible Vacation / Paid Time Off
- Charitable Giving Programs that include Paid Time off to volunteer and donation match
- Family Planning Programs like MAVEN Fertility Concierge
- Pregnancy and Paid Parental Leave (up to 16 weeks)
- 401K savings plan with employer match
- Employee stock purchase program (ESPP)
- Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
- Hybrid, Remote and Flexible work arrangements
- Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!
U.S. Equal Employment Opportunity/Affirmative Action Information
Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.
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