Associate Client Product Manager
Description
Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and TDS Gift Cards.
TDS Gift Cards, a division of Ziff Davis, is a leading platform solution for global Prepaid/Gift Card processing and program management. TDS is licensed to manage programs for Airbnb, Uber, Netflix, DoorDash, Etsy, and many others. TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and brand via prepaid cards, pincode and digital solution programs through major retailers and digital distributors across the globe. TDS develops individualized strategic retail rollout plans for its digital partners to maximize revenue, branding and marketing results, making it easy for brands to own and run a global gift card program.
TDS develops unique prepaid card products and delivers them to consumers through a worldwide network of leading retailers and alternative distribution partners across 50+ countries. Headquartered in New York City, TDS has additional offices across the US, Mexico City, Brazil, Australia, France and the UK.
The TDS culture and business has been built upon an entrepreneurial drive and created by experienced leaders and a team of people that thrive in a fast-paced, dynamic, creative and energetic environment. TDS is looking to complement this team with an Associate Client Product Manager as described below.
TDS Gift Cards, a division of Ziff Davis, is a leading platform solution for global Prepaid/Gift Card processing and program management. TDS is licensed to manage programs for Airbnb, Uber, Netflix, DoorDash, Etsy, and many others. TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and brand via prepaid cards, pincode and digital solution programs through major retailers and digital distributors across the globe. TDS develops individualized strategic retail rollout plans for its digital partners to maximize revenue, branding and marketing results, making it easy for brands to own and run a global gift card program.
TDS develops unique prepaid card products and delivers them to consumers through a worldwide network of leading retailers and alternative distribution partners across 50+ countries. Headquartered in New York City, TDS has additional offices across the US, Mexico City, Brazil, Australia, France and the UK.
The TDS culture and business has been built upon an entrepreneurial drive and created by experienced leaders and a team of people that thrive in a fast-paced, dynamic, creative and energetic environment. TDS is looking to complement this team with an Associate Client Product Manager as described below.
About The Role:
We are currently looking for an Associate Client Product Manager to add to our dynamic team. As an Associate Client Product Manager, you will handle the day-to-day components of builds, issue mitigation, proactive monitoring while also developing client facing skills to manage projects directly with clients and vendors.
What You’ll Do:
- Troubleshooting - Personally troubleshoot customer-facing business and technical issues, drive issue escalation within TDS as needed and communicate with Client or Client Services.
- Client Support - Participate in client meetings as requested. Serve as a technical and project guide for clients during the build phase, ensuring their needs are promptly addressed.
- Monitoring - Proactively monitor foundational systems and triage anomalies and bugs, escalating within TDS as needed.
- Problem Solving - Help strategically address business, product, and technical challenges to help customers leverage TDS’ 1st Party product. Continuously expand knowledge and application of new technologies to support client and customer growth.
- Project Management - Managing external and internal deliverables as well as ensuring that projects are progressing within the defined timelines.
Qualifications:
- B.A./B.S. degree or equivalent
- Technical Program or Project Management experience a plus
- Client Management experience a plus
- Experience with JIRA, Figma, or SQL a plus
- 1-2 years of enterprise-level, technology-related support or account management experience
- Exceptional customer focus and bias for action
- Adept at establishing and developing relationships cross functionally
- Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
- Experience with data analytics, including applications like SQL, New Relic and advanced Excel functions
- Experience visualizing big data to demonstrate value and quality to customers
- Self-motivated with a track record of appropriate urgency and follow-through
- Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization.
- Strategic thinker with the ability to see/understand the big picture
We Offer Great Benefits:
- Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
- Flexible Vacation / Paid Time Off
- Charitable Giving Programs that include Paid Time off to volunteer and donation match
- Family Planning Programs like MAVEN Fertility Concierge
- Pregnancy and Paid Parental Leave (up to 16 weeks)
- 401K savings plan with employer match
- Employee stock purchase program (ESPP)
- Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
- Hybrid, Remote and Flexible work arrangements
- Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!
U.S. Equal Employment Opportunity/Affirmative Action Information
Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.
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