Part Time Customer Support Representative

Customer Support Cork, Ireland Cork, Ireland


Description

Welcome to Zazzle, a world of customised products made for you, with love. The mindset at Zazzle is that anything is possible!
With our Holiday Season fast approaching we need some amazing, creative people to join our Zazzle family on the Part Time Team supporting our US customer base! The shift is 16 hours per week.  Monday and Friday 5.9pm and Saturday or Sunday 10.00am-6.30pm. . Due to COVID19 we are looking to recruit a team of employees who will work from home for the duration of the contract. The start date is 28th of September. The contract is seasonal. 

Zazzle prides itself on creating an amazing, fun, easy, social and reliable service. You must be willing to take a fresh approach as you respond to customer inquiries via e-mail, on the phone, chat or social media. You do not need previous contact centre experience just a passion for customers.

What will Zazzle offer you?

  • Competitive salary
  • Referral bonuses
  • Employee discounts for our website
  • Employee discounts for local restaurants
  • Dynamic, diverse and fun work environment
  • World class training program with ongoing support
  • Health seminars


Overall, this position requires that they can easily adapt into our delight philosophy and provide outstanding customer service to every customer, every day.

Responsibilities:
Communicate with our customers to ensure they are completely satisfied with their Zazzle experience
Methods include: e-mails, phones and chat (as well as social media)
Help customers in a professional and timely manner including but not limited to:

  • Process return orders
  • Cancellations
  • Replacements
  • Promotional offers
  • Order updates
  • Design help
  • Website navigation
  • Exude confidence with a professional demeanour
  • Understand and preserve company goals as well as drive and motivate fellow team members to delight our customers
  • Other duties as required


Minimum Requirements:
Excellent written and spoken English
Excellent IT and typing skills
Proven success of managing difficult customer situations
Team oriented and works well with others
Quick learner and able to apply techniques in a fast-paced, high pressure and demanding environment
Strong attention to detail, can multi-task and is organised
Zazzle has also been nominated in the following categories by CCMA Ireland for 2019:
Best Customer Experience
Training & Development Programme
Contact Centre of the Year (medium sized business)

As this is a Work from Home position we would ask that applicants would fulfill the following criteria
  • A resident in the Republic of Ireland
  • Have a quiet work area with an ergonomic chair and desk
  • Broadband connection via a reliable ISP
We want you to be a part of this journey with us, apply now and join the team! We look forward to welcoming you on board.