
Customer Loyalty Team
We're the Heart and Soul of the Zappos Family
Our Customer Loyalty Team (CLT) Agents handle more than 7000 calls a day and are available 24/7! (Well, we do close down temporarily when we have a company meeting or the occasional party!) We love our customers and want to make a personal connection with everyone that picks up the phone to call us. Our highly skilled Agents have the freedom to search for the perfect item, assist with a return or exchange or just simply have a fun conversation with our customers.
Meet Our Zapponians
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