Retail Team Member - Outlet Store
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We are looking for friendly and reliable team members to join our retail family at The Outlet Powered by Zappos located on Minor Lane in Louisville, Kentucky. The Retail Store Operations Team Member will be expected to perform a wide variety of tasks each day while focusing on providing WOW customer service.
The Retail Store Team Member will focus on an assigned area as well as helping other team members in their areas as needed. These activities will include providing excellent customer service, knowledge of store equipment and utilization, restocking merchandise on the floor, creating a compelling visual presentation, and maintaining a clean and safe work environment. You will be constantly gaining product knowledge and sharing information with customers and fellow team members alike.
The ideal candidate should have a positive attitude, a passion for customer service, some retail experience, and the ability to work in a fast pace environment.
What you'll be doing:
- Provide a friendly atmosphere at all times by greeting each guest and focusing on their positive experience throughout their visit.
- Point of Sale proficiency to ensure speed of service and accurate transactions completed meeting company guidelines
- Ensure cash handling procedures are completed to standard
- Communicating issues and concerns to leadership team with a great sense of urgency
- Taking initiative to support store operations including operating equipment and cash registers
- Able to lift 25lbs, stand for long periods of time, and utilize repeated motion
- Curiosity to grow product knowledge and share information with customers and co-workers
- Clean and maintain your work environment on the sales floor, as well as the stockroom and team member only areas
- Integrity in following all safety and store policies and procedures
- Adhering to all time and attendance guidelines
- Replenish sales floor throughout the day maintaining high merchandise presentation standards and maximizing customer purchases
What you’ll bring to the table:
- Time management skills
- 1 Year of customer service experience
- Effective oral communication skills
- Customer service focus
- Merchandising skills
- Attention to detail
- Responsibility, reliability and trustworthiness
- Problem-solving attitude
- Self-motivated and possess the desire for self-development and improvement
- High School Diploma or GED
- Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.
- Frequent walking and standing
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