General Manager

KY - Fulfillment Center & Outlet Store Louisville, Kentucky

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The FC General Manager will be a single threaded leader for a fulfillment and distribution center that is focused on quality, speed, and supporting an e-commerce inbound, outbound, and returns business with world-class execution.

 This position will include assignments and long-term projects in a variety of other functions within the organization that include optimization and driving cross-functional efficiencies. The candidate must have a strong experience in leadership, implementing processes, and developing an elite workforce while working independently in a fast-paced environment with competing demands.

What you'll be doing:

  • Collaborate and partner across the supply chain organization to develop best practices for your function and advocate for improvements within the greater ecosystem
  • Continually growing and developing the fulfillment center in a way that supports the long-term brand vision
  • Develop and manage a fulfillment operations team to create an elite e-commerce small parcel and bulk distribution network
  • Develop processes for and manage all scheduling, inbound, outbound, and returns processes
  • Interface with support teams, S&OP, and capacity planning to remove obstacles and solve challenges
  • Lead an operations team with clarity of expectation, strong process management, and coaching
  • Recognize and adopt best practices in process engineering, safety, and fulfillment planning
  • Responsible for performance metrics to drive key business decisions
  • Utilize data to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals
  • Work with cross-functional teams and supply chain leadership to improve supply chain performance using KPIs and root cause analysis
What you'll bring to the table:
  • Minimum of 4 years of operational leadership experience
  • Minimum of 8 years of operational experience (fulfillment, warehousing, or supply chain operations)
  • Experience with building and maintaining a high performing team
  • E-commerce and FC launch experience strongly preferred
  • Familiarity with third-party reporting tools; Experience managing and reporting data from databases and spreadsheets
  • Experience with inventory quality and lean six sigma principles required
  • Bachelor’s degree in Information Systems, Business Administration or Business degree with concentration in Supply Chain Management; Familiarity with general Supply Chain processes 

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