Retail Store Operations Lead - Zappos! Unboxed at Mall St. Matthews

KY - Fulfillment Center & Outlet Store Louisville, Kentucky

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We are looking for a responsible lead to oversee the workflow at the new Zappos Unboxed in the Mall St Matthews. Work where you love to shop! The lead is responsible for ensuring that all business initiatives are implemented and executed per Company standards.

Leads will assign daily tasks such as area coverage, communicate current promotions and other relevant information, and verify all cash tills and completion of work by associates.   Additionally they will be responsible for opening and closing of the store, and completing nightly reports.  They will offer feedback to associates on their performance, providing coaching as needed and serve as a link between associates and upper management.

 The Ideal candidate should have experience organizing work groups, coaching employees, monitoring progress, enforcing rules and ensuring quality compliance.  You must possess strong communication and leadership skills, while putting customer service at the forefront of daily operations.  Ideal candidates will be able to act in a lead capacity in the absence of a manager.

What you'll be doing:

  • General customer service duties such as providing information; answering questions; assisting on the sales floor; and handling escalated customer concerns
  • Maintains a respectful, professional store environment
  • Communicates store priorities as determined by store management and delegates tasks to Sales Associates prioritizing workload within their function and evaluates work of team members
  • Assisting the manager in organizing, planning and implementing store strategies
  • Opens and closes the store per company guidelines
  • Preparing reports by collecting, analyzing, and summarizing information
  • Audits and approves register transactions in accordance with established policies and procedures
What you'll bring to the table:
  • 2+ years of customer service or equivalent
  • 1 year of prior proven experience as a lead; preferably in a retail store environment
  • Experience leading teams
  • Stable work history
  • Social media experience is a plus
  • Time management skills
  • Effective oral and written communication skills
  • Customer service focus
  • Sharp business mind set
  • Attention to detail
  • Experience with performance evaluation processes 
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