Senior Operations Manager

KY - Fulfillment Center & Outlet Store Louisville, Kentucky


Zapponian [noun|employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.

Bold [adjective|not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.

Perks [noun|the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% Zappos.com discount.

1990s [noun|a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.

Scout [noun|you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.

Senior Operations Manager

 What you'll be doing:

  • Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunity to improve the fulfillment center operations.
  • Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the fulfillment center operations
  • Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation
  • Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors
  • Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans
  • Partner closely with a variety of groups company- wide, including transportation, S&OP, data integration, employee engagement, inventory planning and others to coordinate cross functional projects
  • Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise
  • Contribute to the development of new tools, processes and technology which make our teams more efficient and effective
  • Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
  • Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
  • Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations
  • Regularly communicate performance trends and improvements to the organization


What you'll bring to the table:

  • Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process re-design
  • 5+ years of e-commerce, supply chain, operations, or logistics experience
  • Strong process, operations and problem solving background with an ability to understand work flow and throughput in the operation
  • Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
  • Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company
  • Demonstrate passion and continued focus of safety as a value rather than just a priority
  • Able to hit the ground running - a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately
  • Demonstrate leadership in building a culture of Continuous Improvement for process and operations
  • Analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions
  • Technologically savvy, collaborative confident leader, familiarity with google suite products a plus
  • Extremely organized, meticulous and detailed oriented


Minimum Job Requirements:

  • Bachelor's degree; at least 5+ years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

 

Apply Apply Later

Please limit to 2 applications.

The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected] or call us at 1.702.943.7777.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.