Technical Writer

Technology United States


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Work remotely temporarily due to COVID-19

You will work closely with subject matter experts, such as engineers, program managers, project managers, and end users to ensure accurate information in the documentation.  You will create technical documentation in an internal knowledge space, that is easy to consume and understand by people of varying levels technical expertise. You will be included in various meetings where you will be transcribing and translating important topics and items for broader team use.

What you'll be doing:
  • Determine customer needs around technical documentation.
  • Own the overall architectural diagram at Zappos, what services talk to each other, and what they say to each other.
  • Work with technical staff to document process, support guides, runbooks and architectural diagrams.
  • Organize and write documentation for applications, services, servers/appliances and other technical hardware/software.
  • Use photographs, flowcharts, diagrams, and charts that increase audience's understanding of subject matter.
  • Revise documents as changes arise as well as audit them quarterly/annually.
  • Gather feedback on documentation to improve usability from end users and providers.

What you'll bring to the table:

  •  Bachelor's degree in Computer Science, English, technical writing, or a related field or equivalent experience.
  • 2-4 years industry experience as an effective technical writer.
  • Proven ability to quickly learn and understand complex topics.
  • Previous experience writing documentation and materials for multiple audiences.
  • Superior written and verbal communication skills, with a keen eye for detail.
  • Ability to work with multiple cross-functional teams.
  • Ability to thrive in a fast paced and constantly changing environment.
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
  • Experience with wikis (Confluence), and diagramming (Visio or equivalent) is preferred.

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Please limit to 2 applications.

The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at recruiting@zappos.com or call us at 1.702.943.7777.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.